[GNC] Installation on a Mac

[John Ralls]

Please remember to copy the list on all replies.

Perhaps it would be simpler if your wife joined the list?

Regards,
John Ralls


> On Dec 3, 2018, at 3:49 PM, Jules Levinson <juleslevinson at comcast.net> wrote:
> 
> John,
> 
> I will relay this information to my wife. I don't know what version of the MacOS is running on her computer. I'll ask.
> 
> Many thanks,
> 
> Jules
> 
> On Sun, Dec 2, 2018 at 5:10 PM John Ralls <jralls at ceridwen.fremont.ca.us <mailto:jralls at ceridwen.fremont.ca.us>> wrote:
> 
> 
> > On Dec 3, 2018, at 2:17 AM, Jules Levinson <juleslevinson at comcast.net <mailto:juleslevinson at comcast.net>> wrote:
> > 
> > I have used GnuCash for many years, but only on Windows. My wife has
> > decided to give GnuCash a try. She uses a Mac. I've never used one.
> > 
> > She downloaded the current *.dmg file from the website and then did
> > whatever one does on a Mac to install an application. Several times. Many
> > times. Installation failed, always in the same way, leaving her with, at
> > best, an icon for GnuCash but unable to open the program. Unfamiliar with
> > the Mac, I am unable to help her. I hope someone on this list will be able
> > to assist me to assist her.
> > 
> > In search of information, I stumbled across a few forums and queries. One
> > resembled her experience closely:
> > 
> > "The installation process appears to go normally, there's the usual warning
> > about 'Opening' a file downloaded from the internet and the GNUCash icon is
> > seen 'bouncing' up & down on the lower docking bar, but after you 'click'
> > Open the GNUCash icon disappears and the installation process halts -
> > nothing! No GNUCash. I've tried several fresh downloads and repeated the
> > same installation process without success."
> > 
> > I read this to her. She replied, "That is what is happening on my computer."
> > 
> > Thanks for whatever help you can offer us.
> 
> There’s no “installation process” beyond dragging GnuCash from the dmg to somewhere on disk. The first time you launch a program, MacOS runs some checks on it before starting it. Several users have reported that that process fails to start GnuCash after completing its checks and that if one simply double-clicks the GnuCash icon again it starts normally.
> 
> However, there are also a couple of Gtk bugs affecting GnuCash-3.3. What version of MacOS is she running, and if it’s 10.14 “Mojave” is she using Dark Mode?
> 
> Regards,
> John Ralls
>