[GNC] Can no longer print checks

HB Sidman dklab at aol.com
Mon Dec 3 08:07:48 EST 2018 

Thanks Ron for the idea. I had 5 drivers (old) that work with my 
printer. None worked. Went online to Dell and found an update to 3 of 
them. I tried these, 2 had the printer print blank pages and one did not 
work at all. So I guess that is progress?

Thanks,

HB

On 12/2/2018 1:52 PM, Ronal B Morse wrote:
> Thank you.  I don't have a solution, but I can tell you I have experienced the
> same problem with Windows, except in my case the application was "NannyPay2",
> which is a front end for FileMakerPro. In that case the print dialog would not
> accept any input into the page range settings and that led to no output.
>
> All other applications could print normally. Other NannyPay2/FilemakerPro
> users did not report the issue.
>
> I have a HP CP2025DN printer.  There were two work-arounds: either print
> documents to .pdf format (print to file) then print the resulting .pdf file
> from another application, or change the printer driver from the preferred HP
> Postscript for Color LaserJet driver to a PCL3 printer control language
> driver.
>
> Curiously, a third driver using the PCL6 printer control language (also
> compatible with my hardware) produced the same symptoms as the Postscript
> driver.
>
> I hope someone can find a solution for you.
>
> Ron Morse
>
> On Sun, 2018-12-02 at 09:15 -0700, Ronal B Morse wrote:
>> Sidman, can you manually enter a value/select an option from the
>> now blank "page range" setting?  There should be options for
>> "all" and "range" with a dialog box, and "current page" or similar.
>>
>> RBM
>>
>> On Sun, 2018-12-02 at 10:04 -0600, David Carlson wrote:
>>> I have run out of ideas.  Any others able to help?
>>>
>>> David C
>>>
>>> On Sun, Dec 2, 2018 at 8:18 AM HB Sidman <dklab at aol.com> wrote:
>>>
>>>> There is no problem printing from other programs. Because of my work I
>>>> print from 10 or 15 different programs to printers and pdf. I have tried
>>>> to
>>>> print checks and reports to pdf and it will print. However, the result
>>>> is
>>>> a
>>>> blank page. HB
>>>>
>>>>   On 12/2/2018 9:00 AM, David Carlson wrote:
>>>>
>>>> That behavior is very similar to what you see when the output goes to
>>>> the
>>>> wrong printer.
>>>>
>>>> Have you tried things like printing to PDF or printing from a different
>>>> program?
>>>>
>>>> David C
>>>>
>>>> On Sun, Dec 2, 2018, 7:31 AM HB Sidman <dklab at aol.com wrote:
>>>>
>>>>> I ran the fix - modified for windows 10 64 and Microsoft Edge/IE11.
>>>>> Never
>>>>> had the problem with the reports not showing just not printing. It did
>>>>> not
>>>>> work.
>>>>>
>>>>> When I bring up a report or check to print, I clink on "print". This
>>>>> opens the print window box. It shows my printer as "ready". In the
>>>>> Page
>>>>> Range section the Pages area is blank. This indicates there are no
>>>>> pages
>>>>> to
>>>>> print - I think. If I then go ahead and click on print then the print
>>>>> icon
>>>>> shows up in the bottom tray. But it indicates there are no documents
>>>>> in
>>>>> the
>>>>> cue. It then goes away after a couple of minutes.
>>>>>
>>>>> Thanks,
>>>>>
>>>>> HB
>>>>> On 12/2/2018 2:44 AM, David Carlson wrote:
>>>>>
>>>>> You can see how old this bug is, I am not sure if you can run IE9 in
>>>>> windows 10.  Perhaps someone knows if this work-around can be adapted
>>>>> to
>>>>> WIN 10.
>>>>>
>>>>> On Sun, Dec 2, 2018 at 1:40 AM David Carlson <
>>>>> david.carlson.417 at gmail.com>
>>>>> wrote:
>>>>>
>>>>>> HB,
>>>>>>
>>>>>> I found the bug report.  Check comment 40.
>>>>>>
>>>>>> https://bugs.gnucash.org/show_bug.cgi?id=645273
>>>>>>
>>>>>> On Sat, Dec 1, 2018 at 1:32 PM HB Sidman <dklab at aol.com> wrote:
>>>>>>
>>>>>>> I started off looking in the the old reports to see if there was
>>>>>>> anything and could not find anything about windows and printing
>>>>>>> problems.
>>>>>>> That may be my inability to search properly. So if anyone knows
>>>>>>> the
>>>>>>> fix
>>>>>>> that you are referring to I hope they will give me the location.
>>>>>>>
>>>>>>> Thanks for the help,
>>>>>>>
>>>>>>> HB
>>>>>>> On 12/1/2018 1:30 PM, David Carlson wrote:
>>>>>>>
>>>>>>> That looks identical to the same file on my computer, but I did
>>>>>>> not
>>>>>>> check the entire guid line.
>>>>>>>
>>>>>>> There is a very old bug report about not being able to print in
>>>>>>> Windows
>>>>>>> which has never been resolved because it cannot be repeated.  I
>>>>>>> don't
>>>>>>> remember the bug number.  Someone found a work-around that seems
>>>>>>> to
>>>>>>> make
>>>>>>> the problem go away until a re-install of something, either
>>>>>>> Windows
>>>>>>> or
>>>>>>> GnuCash.  That work-around may work for you.
>>>>>>>
>>>>>>> David C
>>>>>>>
>>>>>>> On Sat, Dec 1, 2018 at 11:55 AM HB Sidman <dklab at aol.com> wrote:
>>>>>>>
>>>>>>>> David,
>>>>>>>>
>>>>>>>> I can not print reports, now. New problem. I opened one of the
>>>>>>>> .chk in
>>>>>>>> Wordpad and this is what printed out:
>>>>>>>>
>>>>>>>> [Top]
>>>>>>>> Guid = 378e5740-a2d3-4678-be20-37d14d97b458
>>>>>>>> Title = Liberty(tm) Personal Checks US-Letter
>>>>>>>> Rotation = -90.0
>>>>>>>> Translation = 4;492
>>>>>>>> Show_Grid = false
>>>>>>>> Show_Boxes = false
>>>>>>>>
>>>>>>>> [Check Items]
>>>>>>>> Type_1 = PAYEE
>>>>>>>> Coords_1 = 118.0;74.0
>>>>>>>>
>>>>>>>> Type_2 = AMOUNT_WORDS
>>>>>>>> Coords_2 = 90.0;96.0
>>>>>>>>
>>>>>>>> Type_3 = AMOUNT_NUMBER
>>>>>>>> Coords_3 = 415.0;74.0
>>>>>>>>
>>>>>>>> Type_4 = DATE
>>>>>>>> Coords_4 = 323.0;43.0
>>>>>>>>
>>>>>>>> Type_5 = NOTES
>>>>>>>> Coords_5 = 90.0;155.0
>>>>>>>>
>>>>>>>> I did not make custom checks. I am using 2.6.21
>>>>>>>>
>>>>>>>> Thanks for the help,
>>>>>>>>
>>>>>>>> HB
>>>>>>>>
>>>>>>>> HB Sidman
>>>>>>>> 703-938-6700 (O) 703-562-1953 (F)
>>>>>>>>
>>>>>>>> On 12/1/2018 11:46 AM, David Carlson wrote:
>>>>>>>>
>>>>>>>> I did not address the failure to print problem.  That is
>>>>>>>> probably
>>>>>>>> not
>>>>>>>> related to the .chk files but something else.  Can you print
>>>>>>>> reorts?
>>>>>>>>
>>>>>>>> David C
>>>>>>>>
>>>>>>>> On Sat, Dec 1, 2018 at 10:42 AM David Carlson <
>>>>>>>> david.carlson.417 at gmail.com> wrote:
>>>>>>>>
>>>>>>>>> HB,
>>>>>>>>>
>>>>>>>>> Windows always calls *.chk files 'Recovered File Fragments'
>>>>>>>>>
>>>>>>>>> If the files are in the 'C:\Program Files
>>>>>>>>> (x86)\gnucash\share\gnucash\checks' directory they are not
>>>>>>>>> fragments but
>>>>>>>>> the files that you want, at least for 2.6.x releases of
>>>>>>>>> GnuCash
>>>>>>>>> in
>>>>>>>>> Windows.  You can open them (carefully) with Wordpad and see
>>>>>>>>> what they
>>>>>>>>> contain.  If you made custom check printing formats they may
>>>>>>>>> be
>>>>>>>>> somewhere
>>>>>>>>> else, I have not tried that.
>>>>>>>>>
>>>>>>>>> David C
>>>>>>>>>
>>>>>>>>> On Sat, Dec 1, 2018 at 10:22 AM HB Sidman via gnucash-user <
>>>>>>>>> gnucash-user at gnucash.org> wrote:
>>>>>>>>>
>>>>>>>>>> Hi,
>>>>>>>>>>
>>>>>>>>>> After using gnucash for several years I decided it was time
>>>>>>>>>> to
>>>>>>>>>> upgrade
>>>>>>>>>> from 2 to 3 a few months ago. Bad decision. If it is not
>>>>>>>>>> broken
>>>>>>>>>> don't
>>>>>>>>>> fix it. The upgrade went smoothly with no problem. Every
>>>>>>>>>> function
>>>>>>>>>> worked
>>>>>>>>>> both old and new. Until I tried to print a check. At which
>>>>>>>>>> point
>>>>>>>>>> nothing
>>>>>>>>>> happened with the printer. After a 2 or 3 minutes I got a
>>>>>>>>>> warning
>>>>>>>>>> message that my check file was a fragment. I went into the
>>>>>>>>>> system to
>>>>>>>>>> verify that and found that all the .chk files were
>>>>>>>>>> fragments.
>>>>>>>>>> I
>>>>>>>>>> tried to
>>>>>>>>>> reload new files but they kept being replaced by the
>>>>>>>>>> fragments.
>>>>>>>>>>
>>>>>>>>>> Step 2: I went back gnucash 2 last stable version on line.
>>>>>>>>>> It
>>>>>>>>>> reloaded
>>>>>>>>>> without a problem but still could not print checks. Same
>>>>>>>>>> problem.
>>>>>>>>>>
>>>>>>>>>> Step 3: Loaded gnucash 2 on a laptop that had never had it
>>>>>>>>>> on
>>>>>>>>>> it
>>>>>>>>>> before.
>>>>>>>>>> Then took a saved file from 3 months before the problem
>>>>>>>>>> happened and
>>>>>>>>>> loaded it. Once again everything went fine until I tried to
>>>>>>>>>> print.
>>>>>>>>>> Then
>>>>>>>>>> was presented the same problem of .chk file fragments and
>>>>>>>>>> not
>>>>>>>>>> being
>>>>>>>>>> able
>>>>>>>>>> to replace them.
>>>>>>>>>>
>>>>>>>>>> Step 4: Using the laptop as my test bed, I removed
>>>>>>>>>> everything
>>>>>>>>>> gnucash
>>>>>>>>>> from the hard drive. Search the C drive for any thing left
>>>>>>>>>> and
>>>>>>>>>> removed
>>>>>>>>>> it as the administrator. Then did a search for .chk and
>>>>>>>>>> found
>>>>>>>>>> 4
>>>>>>>>>> files
>>>>>>>>>> buried on the C drive - all fragments. I could delete them
>>>>>>>>>> but
>>>>>>>>>> they
>>>>>>>>>> would come right back as soon as I restarted the computer.
>>>>>>>>>>
>>>>>>>>>> Any help would be greatly appreciated - I am getting tired
>>>>>>>>>> of
>>>>>>>>>> hand
>>>>>>>>>> writing all of my checks.
>>>>>>>>>>
>>>>>>>>>> I am running Windows 10 on all of my computers and they are
>>>>>>>>>> all
>>>>>>>>>> completely up to date.
>>>>>>>>>>
>>>>>>>>>> Thanks,
>>>>>>>>>>
>>>>>>>>>> HB
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
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