[GNC] Can no longer print checks

Ronal B Morse ron at morsehouse.com
Sun Dec 2 13:52:07 EST 2018 

Thank you.  I don't have a solution, but I can tell you I have experienced the
same problem with Windows, except in my case the application was "NannyPay2",
which is a front end for FileMakerPro. In that case the print dialog would not
accept any input into the page range settings and that led to no output. 

All other applications could print normally. Other NannyPay2/FilemakerPro
users did not report the issue. 

I have a HP CP2025DN printer.  There were two work-arounds: either print
documents to .pdf format (print to file) then print the resulting .pdf file
from another application, or change the printer driver from the preferred HP
Postscript for Color LaserJet driver to a PCL3 printer control language
driver. 

Curiously, a third driver using the PCL6 printer control language (also
compatible with my hardware) produced the same symptoms as the Postscript
driver. 

I hope someone can find a solution for you. 

Ron Morse

On Sun, 2018-12-02 at 09:15 -0700, Ronal B Morse wrote:
> Sidman, can you manually enter a value/select an option from the 
> now blank "page range" setting?  There should be options for
> "all" and "range" with a dialog box, and "current page" or similar. 
> 
> RBM
> 
> On Sun, 2018-12-02 at 10:04 -0600, David Carlson wrote:
> > I have run out of ideas.  Any others able to help?
> > 
> > David C
> > 
> > On Sun, Dec 2, 2018 at 8:18 AM HB Sidman <dklab at aol.com> wrote:
> > 
> > > There is no problem printing from other programs. Because of my work I
> > > print from 10 or 15 different programs to printers and pdf. I have tried
> > > to
> > > print checks and reports to pdf and it will print. However, the result
> > > is
> > > a
> > > blank page. HB
> > > 
> > >  On 12/2/2018 9:00 AM, David Carlson wrote:
> > > 
> > > That behavior is very similar to what you see when the output goes to
> > > the
> > > wrong printer.
> > > 
> > > Have you tried things like printing to PDF or printing from a different
> > > program?
> > > 
> > > David C
> > > 
> > > On Sun, Dec 2, 2018, 7:31 AM HB Sidman <dklab at aol.com wrote:
> > > 
> > > > I ran the fix - modified for windows 10 64 and Microsoft Edge/IE11.
> > > > Never
> > > > had the problem with the reports not showing just not printing. It did
> > > > not
> > > > work.
> > > > 
> > > > When I bring up a report or check to print, I clink on "print". This
> > > > opens the print window box. It shows my printer as "ready". In the
> > > > Page
> > > > Range section the Pages area is blank. This indicates there are no
> > > > pages
> > > > to
> > > > print - I think. If I then go ahead and click on print then the print
> > > > icon
> > > > shows up in the bottom tray. But it indicates there are no documents
> > > > in
> > > > the
> > > > cue. It then goes away after a couple of minutes.
> > > > 
> > > > Thanks,
> > > > 
> > > > HB
> > > > On 12/2/2018 2:44 AM, David Carlson wrote:
> > > > 
> > > > You can see how old this bug is, I am not sure if you can run IE9 in
> > > > windows 10.  Perhaps someone knows if this work-around can be adapted
> > > > to
> > > > WIN 10.
> > > > 
> > > > On Sun, Dec 2, 2018 at 1:40 AM David Carlson <
> > > > david.carlson.417 at gmail.com>
> > > > wrote:
> > > > 
> > > > > HB,
> > > > > 
> > > > > I found the bug report.  Check comment 40.
> > > > > 
> > > > > https://bugs.gnucash.org/show_bug.cgi?id=645273
> > > > > 
> > > > > On Sat, Dec 1, 2018 at 1:32 PM HB Sidman <dklab at aol.com> wrote:
> > > > > 
> > > > > > I started off looking in the the old reports to see if there was
> > > > > > anything and could not find anything about windows and printing
> > > > > > problems.
> > > > > > That may be my inability to search properly. So if anyone knows
> > > > > > the
> > > > > > fix
> > > > > > that you are referring to I hope they will give me the location.
> > > > > > 
> > > > > > Thanks for the help,
> > > > > > 
> > > > > > HB
> > > > > > On 12/1/2018 1:30 PM, David Carlson wrote:
> > > > > > 
> > > > > > That looks identical to the same file on my computer, but I did
> > > > > > not
> > > > > > check the entire guid line.
> > > > > > 
> > > > > > There is a very old bug report about not being able to print in
> > > > > > Windows
> > > > > > which has never been resolved because it cannot be repeated.  I
> > > > > > don't
> > > > > > remember the bug number.  Someone found a work-around that seems
> > > > > > to
> > > > > > make
> > > > > > the problem go away until a re-install of something, either
> > > > > > Windows
> > > > > > or
> > > > > > GnuCash.  That work-around may work for you.
> > > > > > 
> > > > > > David C
> > > > > > 
> > > > > > On Sat, Dec 1, 2018 at 11:55 AM HB Sidman <dklab at aol.com> wrote:
> > > > > > 
> > > > > > > David,
> > > > > > > 
> > > > > > > I can not print reports, now. New problem. I opened one of the
> > > > > > > .chk in
> > > > > > > Wordpad and this is what printed out:
> > > > > > > 
> > > > > > > [Top]
> > > > > > > Guid = 378e5740-a2d3-4678-be20-37d14d97b458
> > > > > > > Title = Liberty(tm) Personal Checks US-Letter
> > > > > > > Rotation = -90.0
> > > > > > > Translation = 4;492
> > > > > > > Show_Grid = false
> > > > > > > Show_Boxes = false
> > > > > > > 
> > > > > > > [Check Items]
> > > > > > > Type_1 = PAYEE
> > > > > > > Coords_1 = 118.0;74.0
> > > > > > > 
> > > > > > > Type_2 = AMOUNT_WORDS
> > > > > > > Coords_2 = 90.0;96.0
> > > > > > > 
> > > > > > > Type_3 = AMOUNT_NUMBER
> > > > > > > Coords_3 = 415.0;74.0
> > > > > > > 
> > > > > > > Type_4 = DATE
> > > > > > > Coords_4 = 323.0;43.0
> > > > > > > 
> > > > > > > Type_5 = NOTES
> > > > > > > Coords_5 = 90.0;155.0
> > > > > > > 
> > > > > > > I did not make custom checks. I am using 2.6.21
> > > > > > > 
> > > > > > > Thanks for the help,
> > > > > > > 
> > > > > > > HB
> > > > > > > 
> > > > > > > HB Sidman
> > > > > > > 703-938-6700 (O) 703-562-1953 (F)
> > > > > > > 
> > > > > > > On 12/1/2018 11:46 AM, David Carlson wrote:
> > > > > > > 
> > > > > > > I did not address the failure to print problem.  That is
> > > > > > > probably
> > > > > > > not
> > > > > > > related to the .chk files but something else.  Can you print
> > > > > > > reorts?
> > > > > > > 
> > > > > > > David C
> > > > > > > 
> > > > > > > On Sat, Dec 1, 2018 at 10:42 AM David Carlson <
> > > > > > > david.carlson.417 at gmail.com> wrote:
> > > > > > > 
> > > > > > > > HB,
> > > > > > > > 
> > > > > > > > Windows always calls *.chk files 'Recovered File Fragments'
> > > > > > > > 
> > > > > > > > If the files are in the 'C:\Program Files
> > > > > > > > (x86)\gnucash\share\gnucash\checks' directory they are not
> > > > > > > > fragments but
> > > > > > > > the files that you want, at least for 2.6.x releases of
> > > > > > > > GnuCash
> > > > > > > > in
> > > > > > > > Windows.  You can open them (carefully) with Wordpad and see
> > > > > > > > what they
> > > > > > > > contain.  If you made custom check printing formats they may
> > > > > > > > be
> > > > > > > > somewhere
> > > > > > > > else, I have not tried that.
> > > > > > > > 
> > > > > > > > David C
> > > > > > > > 
> > > > > > > > On Sat, Dec 1, 2018 at 10:22 AM HB Sidman via gnucash-user <
> > > > > > > > gnucash-user at gnucash.org> wrote:
> > > > > > > > 
> > > > > > > > > Hi,
> > > > > > > > > 
> > > > > > > > > After using gnucash for several years I decided it was time
> > > > > > > > > to
> > > > > > > > > upgrade
> > > > > > > > > from 2 to 3 a few months ago. Bad decision. If it is not
> > > > > > > > > broken
> > > > > > > > > don't
> > > > > > > > > fix it. The upgrade went smoothly with no problem. Every
> > > > > > > > > function
> > > > > > > > > worked
> > > > > > > > > both old and new. Until I tried to print a check. At which
> > > > > > > > > point
> > > > > > > > > nothing
> > > > > > > > > happened with the printer. After a 2 or 3 minutes I got a
> > > > > > > > > warning
> > > > > > > > > message that my check file was a fragment. I went into the
> > > > > > > > > system to
> > > > > > > > > verify that and found that all the .chk files were
> > > > > > > > > fragments.
> > > > > > > > > I
> > > > > > > > > tried to
> > > > > > > > > reload new files but they kept being replaced by the
> > > > > > > > > fragments.
> > > > > > > > > 
> > > > > > > > > Step 2: I went back gnucash 2 last stable version on line.
> > > > > > > > > It
> > > > > > > > > reloaded
> > > > > > > > > without a problem but still could not print checks. Same
> > > > > > > > > problem.
> > > > > > > > > 
> > > > > > > > > Step 3: Loaded gnucash 2 on a laptop that had never had it
> > > > > > > > > on
> > > > > > > > > it
> > > > > > > > > before.
> > > > > > > > > Then took a saved file from 3 months before the problem
> > > > > > > > > happened and
> > > > > > > > > loaded it. Once again everything went fine until I tried to
> > > > > > > > > print.
> > > > > > > > > Then
> > > > > > > > > was presented the same problem of .chk file fragments and
> > > > > > > > > not
> > > > > > > > > being
> > > > > > > > > able
> > > > > > > > > to replace them.
> > > > > > > > > 
> > > > > > > > > Step 4: Using the laptop as my test bed, I removed
> > > > > > > > > everything
> > > > > > > > > gnucash
> > > > > > > > > from the hard drive. Search the C drive for any thing left
> > > > > > > > > and
> > > > > > > > > removed
> > > > > > > > > it as the administrator. Then did a search for .chk and
> > > > > > > > > found
> > > > > > > > > 4
> > > > > > > > > files
> > > > > > > > > buried on the C drive - all fragments. I could delete them
> > > > > > > > > but
> > > > > > > > > they
> > > > > > > > > would come right back as soon as I restarted the computer.
> > > > > > > > > 
> > > > > > > > > Any help would be greatly appreciated - I am getting tired
> > > > > > > > > of
> > > > > > > > > hand
> > > > > > > > > writing all of my checks.
> > > > > > > > > 
> > > > > > > > > I am running Windows 10 on all of my computers and they are
> > > > > > > > > all
> > > > > > > > > completely up to date.
> > > > > > > > > 
> > > > > > > > > Thanks,
> > > > > > > > > 
> > > > > > > > > HB
> > > > > > > > > 
> > > > > > > > > 
> > > > > > > > > 
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