[GNC] GNU crashes when any Report is selected

[David Carlson]

Arnie,

I just fired up GnuCash release 2.6.19 on Windows 10 Version    10.0.17134
Build 17134and I produced and printed a couple of reports without a crash,
so if you have a comparable build, that would probably not be your problem.

Try John's suggestions if possible.

David C

On Sun, Dec 9, 2018 at 11:29 AM John Ralls <jralls at ceridwen.us> wrote:

> Reinstalling GnuCash isn't likely to accomplish anything, and it's very
> unlikely that updating Microsoft Access has anything to do with the
> problem. A bit more troubleshooting is in order.
>
> First, look at a tracefile (https://wiki.gnucash.org/wiki/Tracefile) from
> a crashed session to see if there's an error at the end of it that might
> indicate the cause of the crash. A stack trace (
> https://wiki.gnucash.org/wiki/Stack_Trace) is the best diagnostic but
> they're hard to get on Windows.
>
> Try opening a backup file from a month ago if you have one available:
> Perhaps there's a data problem in the current file that's causing the
> crash. You can also try creating a new user and running GnuCash while
> logged in as that user to see if there's something in your environment
> that's causing the crash.
>
> Regards,
> John Ralls
>
>
> > On Dec 9, 2018, at 8:27 AM, Arnie Reeves via gnucash-user <
> gnucash-user at gnucash.org> wrote:
> >
> > Thank you for your response David, suggesting “other” program updates on
> my Windows 10 set up, including a recent upgrade to MS Office 2019 which
> includes Access, may be responsible for causing my GNUCash 2.6.19 to crash
> every time I select a report. That being the only suggestion (so far), I
> believe my only option is to reinstall the GNUCash program, and keep
> fingers crossed. I understand any reinstallation will be able to use the 11
> months existing data without any further actions from me.(?). For a simple
> home accounts use, please could some-one explain the differences of the
> available versions – such as 2.6.19 (Currently used and previously found
> fine) and 3.3 etc. Which is best, and bug free, for my simple home accounts.
> > Arnie
> >
> >
> > From: karndale at blueyonder.co.uk <karndale at blueyonder.co.uk>
> > Sent: 08 December 2018 21:37
> > To: David Carlson <david.carlson.417 at gmail.com>
> > Cc: Gnucash Users <gnucash-user at gnucash.org>
> > Subject: Re: [GNC] GNU crashes when any Report is selected
> >
> > Only change other than routine updates was an upgrade from MS Office
> 2010 to Office 2019. This of course includes Access.
> >
> >
> > Sent from my iPhone.
> >
> > On 8 Dec 2018, at 9:25 pm, David Carlson <david.carlson.417 at gmail.com
> <mailto:david.carlson.417 at gmail.com> > wrote:
> > I did forget to mention that I use Gnucash mostly in Ubuntu 16.04 with
> occasional forays into Windows 7 and rare forays into Windows 10.
> >
> > David C
> >
> > On Sat, Dec 8, 2018, 3:21 PM David Carlson <david.carlson.417 at gmail.com
> <mailto:david.carlson.417 at gmail.com>  wrote:
> > Arnie,
> >
> > Did you get a Windows update or have any other significant change to
> your computer?
> >
> > Release 2.6.19 itself has not changed, and various 2.6.x releases are
> still working for me.
> >
> > David C
> >
> > On Sat, Dec 8, 2018, 12:10 PM Arnie Reeves via gnucash-user <
> gnucash-user at gnucash.org <mailto:gnucash-user at gnucash.org>  wrote:
> > I use Windows 10 with GNUCash 2.6.19 for home accounting. After 11
> months of
> > perfect use, all reports suddenly fail to open and selecting any report,
> > including samples or one of my many customised reports (new one for each
> > month) causes the program to crash. Anyone aware of a fix, or maybe an
> > upgrade to version 3.3 will solve the problem? I've resisted the update
> due
> > to reading many reports of problems with 3.3 and so far 2.2.19 has been
> > fine. All reports worked fine at last month's home accounting. I only
> update
> > at the end of each month.
> > Thanks, Arnie.
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