[GNC] GNU crashes when any Report is selected

[John Ralls]

Reinstalling GnuCash isn't likely to accomplish anything, and it's very unlikely that updating Microsoft Access has anything to do with the problem. A bit more troubleshooting is in order.

First, look at a tracefile (https://wiki.gnucash.org/wiki/Tracefile) from a crashed session to see if there's an error at the end of it that might indicate the cause of the crash. A stack trace (https://wiki.gnucash.org/wiki/Stack_Trace) is the best diagnostic but they're hard to get on Windows.

Try opening a backup file from a month ago if you have one available: Perhaps there's a data problem in the current file that's causing the crash. You can also try creating a new user and running GnuCash while logged in as that user to see if there's something in your environment that's causing the crash.

Regards,
John Ralls


> On Dec 9, 2018, at 8:27 AM, Arnie Reeves via gnucash-user <gnucash-user at gnucash.org> wrote:
> 
> Thank you for your response David, suggesting “other” program updates on my Windows 10 set up, including a recent upgrade to MS Office 2019 which includes Access, may be responsible for causing my GNUCash 2.6.19 to crash every time I select a report. That being the only suggestion (so far), I believe my only option is to reinstall the GNUCash program, and keep fingers crossed. I understand any reinstallation will be able to use the 11 months existing data without any further actions from me.(?). For a simple home accounts use, please could some-one explain the differences of the available versions – such as 2.6.19 (Currently used and previously found fine) and 3.3 etc. Which is best, and bug free, for my simple home accounts.
> Arnie
> 
> 
> From: karndale at blueyonder.co.uk <karndale at blueyonder.co.uk> 
> Sent: 08 December 2018 21:37
> To: David Carlson <david.carlson.417 at gmail.com>
> Cc: Gnucash Users <gnucash-user at gnucash.org>
> Subject: Re: [GNC] GNU crashes when any Report is selected
> 
> Only change other than routine updates was an upgrade from MS Office 2010 to Office 2019. This of course includes Access. 
> 
> 
> Sent from my iPhone.
> 
> On 8 Dec 2018, at 9:25 pm, David Carlson <david.carlson.417 at gmail.com <mailto:david.carlson.417 at gmail.com> > wrote:
> I did forget to mention that I use Gnucash mostly in Ubuntu 16.04 with occasional forays into Windows 7 and rare forays into Windows 10.
> 
> David C 
> 
> On Sat, Dec 8, 2018, 3:21 PM David Carlson <david.carlson.417 at gmail.com <mailto:david.carlson.417 at gmail.com>  wrote:
> Arnie,
> 
> Did you get a Windows update or have any other significant change to your computer?
> 
> Release 2.6.19 itself has not changed, and various 2.6.x releases are still working for me.
> 
> David C 
> 
> On Sat, Dec 8, 2018, 12:10 PM Arnie Reeves via gnucash-user <gnucash-user at gnucash.org <mailto:gnucash-user at gnucash.org>  wrote:
> I use Windows 10 with GNUCash 2.6.19 for home accounting. After 11 months of
> perfect use, all reports suddenly fail to open and selecting any report,
> including samples or one of my many customised reports (new one for each
> month) causes the program to crash. Anyone aware of a fix, or maybe an
> upgrade to version 3.3 will solve the problem? I've resisted the update due
> to reading many reports of problems with 3.3 and so far 2.2.19 has been
> fine. All reports worked fine at last month's home accounting. I only update
> at the end of each month.
> Thanks, Arnie.
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