Applying Customer overpayments

[Alan Johnson]

*replying to the list

Geert,

Thanks. That worked. However it wanted to apply the funds to the 
checking account (which were already deposited/received). I deleted that 
part of the transaction from the AR register, and the balance offset 
still works, just does not reflect as a payment on the customer report. 
Is there a better account to debit the funds? In the balance sheet / P&L 
I don't see any sort of customer funds held/liability that would be 
where the offset would go.

Also, this feature wasn't in the documentation (at least that I could 
find). The documentation merely states that GnuCash would keep track of 
any overpayment. It sounds like a feature like QuickBoox payment system 
check box "Apply customer balance to invoice" is needed.
Alan


On 2/8/2018 1:09 PM, Geert Janssens wrote:
> Op donderdag 8 februari 2018 18:41:56 CET schreef Alan Johnson:
>> Hello, I'm having an issue with GnuCash. A customer has a
>> overpayment/credit balance. How do I apply it to an invoice so that it
>> comes out of the AR report at the bottom of the customer report? The
>> total due / sums are correct, but the customer report has a 91+ day
>> balance of (0.03). I would like to apply the payment to an invoice / fix
>> the AR box on the customer report. This is on version 2.6.19.
>>
> - Go to Business->Customer->Process Payment
> - Select the customer you refer to above
> - You should get a list of open invoices and overpayments
> - Select both the 0.03 overpayment and the invoice you want to apply it to
> (using shift- or ctrl-click)
> - If you only want to apply this 0.03, adjust the amount to exactly that 0.03
> - Click Ok
>
> Regards,
>
> Geert
>
>