[GNC] Post invoice still wants to be paid

[Adrien Monteleone]

> On Jul 30, 2018, at 8:26 PM, Rich Shepard <rshepard at appl-ecosys.com> wrote:
> 
> The invoice was sent
> to a client for a project (which posted it in A/R), then I processed payment
> for the invoice which put the amount in the checking account. Seems like
> there are no intermediate steps I could have done incorrectly and still have
> off-setting accounts in the transaction.

Unposting and reposting an invoice or bill can sometimes result in the payment being dissociated. This usually occurs, I find, if an older invoice/bill for the same customer/vendor is not yet paid off, then the later payment will get auto-applied to that earlier invoice/bill. Thus the payment will no longer be associated with the proper invoice/bill and it will show as unpaid, but the register data all looks correct. (the linking is a hidden data point) On rare occasion, even a payment for a different customer/vendor can get applied to someone else’s invoice/bill. (I’ve seen it once)

This is fixed by un-assigning the split to the improperly assigned invoice ‘lot’ and then re-assigning it to the proper one - but all of this using the View Lots window. (not the right click method, though that might sometimes work)

Sometimes, the payment gets dissociated from any invoice/bill entirely as its own free lot. This is usually fixed by using the right-click option to assign as payment which is a similar process to the process payment window. (same window I think actually, just a different way to get there)

It’s only by looking at the View Lots window that we can determine which method to use for the fix.

Regards,
Adrien