[GNC] GnuCash freezes when saving in Windows

Scott Ellsworth scott at fastmail.us
Mon Nov 26 14:23:59 EST 2018 

Hi Geert,

Following your suggestion, I tried moving the cursor around to different
places while saving before travelling back home from my mother's house
yesterday morning. I couldn't reproduce it because it never froze at all
that time, regardless of what I did. I'm hoping it won't freeze at all
any more, but am worried that it won't work for my mother at some point.
Be Well,
 
Scott
<<<< Scott Ellsworth || 415-625-3019 >>>>


----- Original message -----
From: Geert Janssens <geert.gnucash at kobaltwit.be>
To: gnucash-user at gnucash.org
Cc: John Ralls <jralls at ceridwen.fremont.ca.us>, Scott Ellsworth <scott at fastmail.us>Subject: Re: [GNC] GnuCash freezes when saving in Windows
Date: Sun, 25 Nov 2018 15:50:12 +0100

Very interesting observation. So this may suggest the location of the
mousecursor plays a role as well.

If you position the mouse cursor outside of the gnucash window,
or over thewindow's title bar instead of over an open register, does that make a
difference for the save performance ?

Geert

Op zondag 25 november 2018 09:40:04 CET schreef John Ralls:
> That’s really weird. Can anyone with a windows box handy replicate it?> 
> Regards,
> John Ralls
> 
>> On Nov 25, 2018, at 1:56 PM, Scott Ellsworth
>> <scott at fastmail.us> wrote:>> 
>> Hi David and John and all,
>> 
>> My mother discovered something strange: GnuCash freezes up
>> while saving>> only if she uses the keyboard shortcut Ctrl-S. It does not
>> freeze every>> time in this case, but a lot of the time. But if she clicks the Save>> icon, it does not freeze (this is GC v3.3, in Windows 10). Now
>> she has>> saved the file many times in the latter manner, and it has not
>> frozen at>> all.
>> 
>> Be Well,
>> 
>> Scott
>> <<<< Scott Ellsworth || 415-625-3019 >>>>
>> 
>> 
>> ----- Original message -----
>> From: David Carlson <david.carlson.417 at gmail.com
>> <mailto:david.carlson.417 at gmail.com>> To: John Ralls
>> <jralls at ceridwen.fremont.ca.us
>> <mailto:jralls at ceridwen.fremont.ca.us>>>> Cc: Scott Ellsworth <scott at fastmail.us <mailto:scott at fastmail.us>>,
>> Gnucash Users <gnucash-user at gnucash.org
>> <mailto:gnucash-user at gnucash.org>> Subject: Re: [GNC] GnuCash freezes>> when saving in Windows
>> Date: Fri, 23 Nov 2018 20:00:28 -0600
>> 
>> Scott,
>> 
>> Sometimes,  but not always,  it can be useful to open the task
>> manager and>> look under processes to see if GnuCash is using a lot of CPU
>> time.  If it>> is "frozen" it probably is using a lot of CPU time, but it
>> also uses a>> lot at other times too.
>> 
>> David C
>> 
>> On Fri, Nov 23, 2018, 6:40 PM John Ralls
>> <jralls at ceridwen.fremont.ca.us>> <mailto:jralls at ceridwen.fremont.ca.us> wrote: Scott,
>> 
>> Please remember to copy the list on all replies.
>> 
>> Yes, the bug report is only for 3.x, but the problem is as
>> likely to be>> with Cairo than with Gtk itself and that’s common to both.
>> 
>> A better diagnostic is to get some stack traces, but that can be
>> challenging on Windows. There are instructions at
>> https://wiki.gnucash.org/wiki/Stack_Trace
>> <https://wiki.gnucash.org/wiki/Stack_Trace>
>> <https://wiki.gnucash.org/wiki/Stack_Trace
>> <https://wiki.gnucash.org/wiki/Stack_Trace>>. (The best is
>> profiling, but>> there aren’t usable tools for that on Windows in the build
>> environment>> that GnuCash uses.)
>> 
>> Regards,
>> John Ralls
>> 
>>> On Nov 24, 2018, at 9:16 AM, Scott Ellsworth <scott at fastmail.us
>>> <mailto:scott at fastmail.us>> wrote:
>>> 
>>> Hi John,
>>> 
>>> Thank you. I will try looking at these two possibilities
>>> tomorrow. It>>> happens in both v2.6 and 3.3, and I'm not clear about whether
>>> the bug>>> report pertains to both. As far as I can tell saving never ends. The>>> pointer arrow turns into an hourglass and the program has to be
>>> forced>>> to quit.
>>> 
>>> Be Well,
>>> 
>>> Scott
>>> <<<< Scott Ellsworth || 415-625-3019 >>>>
>>> 
>>> 
>>> ----- Original message -----
>>> From: John Ralls <jralls at ceridwen.fremont.ca.us
>>> <mailto:jralls at ceridwen.fremont.ca.us>
>>> <mailto:jralls at ceridwen.fremont.ca.us
>>> <mailto:jralls at ceridwen.fremont.ca.us>>> To: Scott Ellsworth
>>> <scott at fastmail.us <mailto:scott at fastmail.us>
>>> <mailto:scott at fastmail.us>>> <mailto:scott at fastmail.us>>> Cc: GnuCash user forum
>>> <gnucash-user at gnucash.org <mailto:gnucash-user at gnucash.org>
>>> <mailto:gnucash-user at gnucash.org<mailto:gnucash-
>>> user at gnucash.org[1]>>>>>> Subject: Re: [GNC] GnuCash freezes when saving in Windows
>>> Date: Sat, 24 Nov 2018 08:53:32 +0900
>>> 
>>>> On Nov 24, 2018, at 7:45 AM, Scott Ellsworth <scott at fastmail.us
>>>> <mailto:scott at fastmail.us> <mailto:scott at fastmail.us
>>>> <mailto:scott at fastmail.us>>> wrote:
>>>> 
>>>> Dear all,
>>>> 
>>>> I’ve been using GnuCash happily for over a decade now, running
>>>> it in>>>> Ubuntu Linux. I’m trying to teach my mother how to use it for her
>>>> personal finances, in Windows 10. But it doesn’t seem to be
>>>> working in>>>> Windows: The problem is that the program often freezes up when
>>>> saving:>>>> I installed version 2.6 (a few months ago), and then version
>>>> 3.3 this>>>> week. I tried unchecking the box in the options for file
>>>> compression,>>>> and this seems to make it freeze up less often. I looked this
>>>> issue up>>>> online, but I don’t see any discussion that looks fully
>>>> relevant. We>>>> have been able to set up some accounts and expense categories,
>>>> and have>>>> started adding transactions. I’m pretty sure the last time it
>>>> froze was>>>> also upon saving, though it may have happened when selecting a
>>>> date for>>>> a new transaction, which was immediately after saving. My mother
>>>> is not>>>> very computer-savvy, so I need to make it just work normally.
>>>> Be Well,
>>> 
>>> Is it really freezing or is it just taking a really long time
>>> to do a>>> save? If it’s a slow save, see
>>> https://bugs.gnucash.org/show_bug.cgi?id=795804
>>> <https://bugs.gnucash.org/show_bug.cgi?id=795804>
>>> <https://bugs.gnucash.org/show_bug.cgi?id=795804
>>> <https://bugs.gnucash.org/show_bug.cgi?id=795804>>, though if it
>>> really>>> happened when selecting a date then it’s probably something
>>> else. You>>> could try running from the command line with the --debug option and>>> analyze the trace files to see if there’s any consistency to
>>> where it>>> hangs.
>>> 
>>> Regards,
>>> John Ralls
>> 
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