[GNC] GnuCash freezes when saving in Windows

Sun Nov 25 09:50:12 EST 2018

Very interesting observation. So this may suggest the location of the mouse 
cursor plays a role as well.

If you position the mouse cursor outside of the gnucash window, or over the 
window's title bar instead of over an open register, does that make a 
difference for the save performance ?

Geert

Op zondag 25 november 2018 09:40:04 CET schreef John Ralls:
> That’s really weird. Can anyone with a windows box handy replicate it?
> 
> Regards,
> John Ralls
> 
> > On Nov 25, 2018, at 1:56 PM, Scott Ellsworth <scott at fastmail.us> wrote:
> > 
> > Hi David and John and all,
> > 
> > My mother discovered something strange: GnuCash freezes up while saving
> > only if she uses the keyboard shortcut Ctrl-S. It does not freeze every
> > time in this case, but a lot of the time. But if she clicks the Save
> > icon, it does not freeze (this is GC v3.3, in Windows 10). Now she has
> > saved the file many times in the latter manner, and it has not frozen at
> > all.
> > 
> > Be Well,
> > 
> > Scott
> > <<<< Scott Ellsworth || 415-625-3019 >>>>
> > 
> > 
> > ----- Original message -----
> > From: David Carlson <david.carlson.417 at gmail.com
> > <mailto:david.carlson.417 at gmail.com>> To: John Ralls
> > <jralls at ceridwen.fremont.ca.us <mailto:jralls at ceridwen.fremont.ca.us>>
> > Cc: Scott Ellsworth <scott at fastmail.us <mailto:scott at fastmail.us>>,
> > Gnucash Users <gnucash-user at gnucash.org
> > <mailto:gnucash-user at gnucash.org>> Subject: Re: [GNC] GnuCash freezes
> > when saving in Windows
> > Date: Fri, 23 Nov 2018 20:00:28 -0600
> > 
> > Scott,
> > 
> > Sometimes,  but not always,  it can be useful to open the task manager and
> > look under processes to see if GnuCash is using a lot of CPU time.  If it
> > is "frozen" it probably is using a lot of CPU time, but it also uses a
> > lot at other times too.
> > 
> > David C
> > 
> > On Fri, Nov 23, 2018, 6:40 PM John Ralls <jralls at ceridwen.fremont.ca.us
> > <mailto:jralls at ceridwen.fremont.ca.us> wrote: Scott,
> > 
> > Please remember to copy the list on all replies.
> > 
> > Yes, the bug report is only for 3.x, but the problem is as likely to be
> > with Cairo than with Gtk itself and that’s common to both.
> > 
> > A better diagnostic is to get some stack traces, but that can be
> > challenging on Windows. There are instructions at
> > https://wiki.gnucash.org/wiki/Stack_Trace
> > <https://wiki.gnucash.org/wiki/Stack_Trace>
> > <https://wiki.gnucash.org/wiki/Stack_Trace
> > <https://wiki.gnucash.org/wiki/Stack_Trace>>. (The best is profiling, but
> > there aren’t usable tools for that on Windows in the build environment
> > that GnuCash uses.)
> > 
> > Regards,
> > John Ralls
> > 
> > > On Nov 24, 2018, at 9:16 AM, Scott Ellsworth <scott at fastmail.us
> > > <mailto:scott at fastmail.us>> wrote:
> > > 
> > > Hi John,
> > > 
> > > Thank you. I will try looking at these two possibilities tomorrow. It
> > > happens in both v2.6 and 3.3, and I'm not clear about whether the bug
> > > report pertains to both. As far as I can tell saving never ends. The
> > > pointer arrow turns into an hourglass and the program has to be forced
> > > to quit.
> > > 
> > > Be Well,
> > > 
> > > Scott
> > > <<<< Scott Ellsworth || 415-625-3019 >>>>
> > > 
> > > 
> > > ----- Original message -----
> > > From: John Ralls <jralls at ceridwen.fremont.ca.us
> > > <mailto:jralls at ceridwen.fremont.ca.us>
> > > <mailto:jralls at ceridwen.fremont.ca.us
> > > <mailto:jralls at ceridwen.fremont.ca.us>>> To: Scott Ellsworth
> > > <scott at fastmail.us <mailto:scott at fastmail.us> <mailto:scott at fastmail.us
> > > <mailto:scott at fastmail.us>>> Cc: GnuCash user forum
> > > <gnucash-user at gnucash.org <mailto:gnucash-user at gnucash.org>
> > > <mailto:gnucash-user at gnucash.org <mailto:gnucash-user at gnucash.org>>>
> > > Subject: Re: [GNC] GnuCash freezes when saving in Windows
> > > Date: Sat, 24 Nov 2018 08:53:32 +0900
> > > 
> > >> On Nov 24, 2018, at 7:45 AM, Scott Ellsworth <scott at fastmail.us
> > >> <mailto:scott at fastmail.us> <mailto:scott at fastmail.us
> > >> <mailto:scott at fastmail.us>>> wrote:
> > >> 
> > >> Dear all,
> > >> 
> > >> I’ve been using GnuCash happily for over a decade now, running it in
> > >> Ubuntu Linux. I’m trying to teach my mother how to use it for her
> > >> personal finances, in Windows 10. But it doesn’t seem to be working in
> > >> Windows: The problem is that the program often freezes up when saving:
> > >> I installed version 2.6 (a few months ago), and then version 3.3 this
> > >> week. I tried unchecking the box in the options for file compression,
> > >> and this seems to make it freeze up less often. I looked this issue up
> > >> online, but I don’t see any discussion that looks fully relevant. We
> > >> have been able to set up some accounts and expense categories, and have
> > >> started adding transactions. I’m pretty sure the last time it froze was
> > >> also upon saving, though it may have happened when selecting a date for
> > >> a new transaction, which was immediately after saving. My mother is not
> > >> very computer-savvy, so I need to make it just work normally.
> > >> Be Well,
> > > 
> > > Is it really freezing or is it just taking a really long time to do a
> > > save? If it’s a slow save, see
> > > https://bugs.gnucash.org/show_bug.cgi?id=795804
> > > <https://bugs.gnucash.org/show_bug.cgi?id=795804>
> > > <https://bugs.gnucash.org/show_bug.cgi?id=795804
> > > <https://bugs.gnucash.org/show_bug.cgi?id=795804>>, though if it really
> > > happened when selecting a date then it’s probably something else. You
> > > could try running from the command line with the --debug option and
> > > analyze the trace files to see if there’s any consistency to where it
> > > hangs.
> > > 
> > > Regards,
> > > John Ralls
> > 
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