[GNC] Please respond to this request for help!

[Sachin Danave]

Hi David

Some basic points. Did you try downloading the program again and
reinstalling it? Can you try installing on another computer?

I have installed and am using Gnucash on Windows 10 without much hiccups.

If you have a good RAM on your machine, you can install a VM of a Linux
distro and try installing.

Hope this helps

Regards

Sachin

On Wed, 1 May 2019, 01:37 David Jaggar, <davidjaggar at gmail.com> wrote:

> Hello Maf King,
>
> Thanks for getting back to me. Since I sent my post to the list, I actually
> did find an earlier version and installed that with no problem. However, I
> then ended up with more problems! The GnuCash software program seems to
> work OK, but when I open my Gnucash data file, I have this error message:
> "Gnucash could not obtain the lock for [and then it lists the directory of
> folders to get to the location of the file]. That database may be in use by
> another user, in which case you should not save the database. Do you want
> to proceed with saving the database?"
> It gives me the option to open the database anyway, which I then do.
>
> However, when I come to save the file, I get this error message:
> "Could not make a backup of this file [and then it lists the folder tree
> and ends with the database filename.gnucash]"
>
> I am forced to close the software program without being able to save the
> new entries.
> Then I have the option to cancel or save. However, if I choose to save, it
> asks for a new file name, but then that doesn't work, and I'm forced to
> close the file without being able to save it.
>
> I just don't know how I can actually use my database to enter new data and
> save it again. I can read my previously entered data though.
>
> Any ideas?
> David.
> davidjaggar at gmail.com
>
> On Tue, 30 Apr 2019 at 19:22, Maf. King <maf at chilwell.net> wrote:
>
> > On Tuesday, 30 April 2019 19:02:07 BST David Jaggar wrote:
> > > Hello All:
> > > This is my second request; no response to my first one.
> > > I cannot get Gnucash 3.5 to install on Windows 10. The dtaus.xml file
> is
> > > suspended during the installation process and the whole installation
> > hangs
> > > up. Gnucash 3.5 has removed the earlier version, so I can't go back to
> > > that. Right now I am unable to use the accounting program. I have 5
> years
> > > worth of records and need immediate assistance to be able to access my
> > data.
> > > Can someone please get in touch to help? I am just an end user, not
> > skilled
> > > in the software program itself.
> > > I am also willing to pay for professional competent technical support
> > > because I must have access to this data.
> > > Cheers,
> > > David.
> >
> > Hi David.
> >
> > Can you download an older version (3.4 or whatever) from links on the GC
> > website and install that?
> >
> > 0.02
> > Maf.
> >
> >
> >
> >
> >
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