[GNC] Please respond to this request for help!

Adrien Monteleone adrien.monteleone at lusfiber.net
Tue Apr 30 16:30:40 EDT 2019


Removing the .lck file in your data directory before trying to re-open might do the trick. Normally choosing ‘open anyway’ will do this for you, but perhaps it is getting stuck. Also, be sure you are not accidentally opening a backup file. (contains a date string in the filename) Be certain to open GnuCash first, instead of double-clicking the data file. Verify the file name at the top of the window is what you want, else use File > Open to get to the correct one.

Regards,
Adrien

> On Apr 30, 2019, at 3:25 PM, Sachin Danave <sachin.danave at gmail.com> wrote:
> 
> Hi David
> 
> Some basic points. Did you try downloading the program again and
> reinstalling it? Can you try installing on another computer?
> 
> I have installed and am using Gnucash on Windows 10 without much hiccups.
> 
> If you have a good RAM on your machine, you can install a VM of a Linux
> distro and try installing.
> 
> Hope this helps
> 
> Regards
> 
> Sachin
> 
> On Wed, 1 May 2019, 01:37 David Jaggar, <davidjaggar at gmail.com> wrote:
> 
>> Hello Maf King,
>> 
>> Thanks for getting back to me. Since I sent my post to the list, I actually
>> did find an earlier version and installed that with no problem. However, I
>> then ended up with more problems! The GnuCash software program seems to
>> work OK, but when I open my Gnucash data file, I have this error message:
>> "Gnucash could not obtain the lock for [and then it lists the directory of
>> folders to get to the location of the file]. That database may be in use by
>> another user, in which case you should not save the database. Do you want
>> to proceed with saving the database?"
>> It gives me the option to open the database anyway, which I then do.
>> 
>> However, when I come to save the file, I get this error message:
>> "Could not make a backup of this file [and then it lists the folder tree
>> and ends with the database filename.gnucash]"
>> 
>> I am forced to close the software program without being able to save the
>> new entries.
>> Then I have the option to cancel or save. However, if I choose to save, it
>> asks for a new file name, but then that doesn't work, and I'm forced to
>> close the file without being able to save it.
>> 
>> I just don't know how I can actually use my database to enter new data and
>> save it again. I can read my previously entered data though.
>> 
>> Any ideas?
>> David.
>> davidjaggar at gmail.com
>> 
>> On Tue, 30 Apr 2019 at 19:22, Maf. King <maf at chilwell.net> wrote:




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