[GNC] Please respond to this request for help!

[Colin Law]

I think the Unable to Create Backup File usually means that gnucash
cannot write to the folder where the accounts file is stored.  What is
the path to that folder?  You are not running out of disk space are
you?

Colin

On Tue, 30 Apr 2019 at 21:08, David Jaggar <davidjaggar at gmail.com> wrote:
>
> Hello Maf King,
>
> Thanks for getting back to me. Since I sent my post to the list, I actually
> did find an earlier version and installed that with no problem. However, I
> then ended up with more problems! The GnuCash software program seems to
> work OK, but when I open my Gnucash data file, I have this error message:
> "Gnucash could not obtain the lock for [and then it lists the directory of
> folders to get to the location of the file]. That database may be in use by
> another user, in which case you should not save the database. Do you want
> to proceed with saving the database?"
> It gives me the option to open the database anyway, which I then do.
>
> However, when I come to save the file, I get this error message:
> "Could not make a backup of this file [and then it lists the folder tree
> and ends with the database filename.gnucash]"
>
> I am forced to close the software program without being able to save the
> new entries.
> Then I have the option to cancel or save. However, if I choose to save, it
> asks for a new file name, but then that doesn't work, and I'm forced to
> close the file without being able to save it.
>
> I just don't know how I can actually use my database to enter new data and
> save it again. I can read my previously entered data though.
>
> Any ideas?
> David.
> davidjaggar at gmail.com
>
> On Tue, 30 Apr 2019 at 19:22, Maf. King <maf at chilwell.net> wrote:
>
> > On Tuesday, 30 April 2019 19:02:07 BST David Jaggar wrote:
> > > Hello All:
> > > This is my second request; no response to my first one.
> > > I cannot get Gnucash 3.5 to install on Windows 10. The dtaus.xml file is
> > > suspended during the installation process and the whole installation
> > hangs
> > > up. Gnucash 3.5 has removed the earlier version, so I can't go back to
> > > that. Right now I am unable to use the accounting program. I have 5 years
> > > worth of records and need immediate assistance to be able to access my
> > data.
> > > Can someone please get in touch to help? I am just an end user, not
> > skilled
> > > in the software program itself.
> > > I am also willing to pay for professional competent technical support
> > > because I must have access to this data.
> > > Cheers,
> > > David.
> >
> > Hi David.
> >
> > Can you download an older version (3.4 or whatever) from links on the GC
> > website and install that?
> >
> > 0.02
> > Maf.
> >
> >
> >
> >
> >
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