[GNC] Gnucash crashes after upgrade

[Brian M. Sutin]

Thank you. How do I generate a gnucash.trace file?

-- 
  Brian M. Sutin
  gnucash3 at skewray.com

On Thu, Sep 19, 2019, at 12:26 AM, Geert Janssens wrote:
> Op donderdag 19 september 2019 04:42:36 CEST schreef Brian M. Sutin:
> > I installed 3.7 from flatpak, but then I couldn't find the executable.
> 
> There is no "executable" with flatpak. You use the command
> flatpak run org.gnucash.GnuCash
> to start the gnucash flatpak
> 
> > So, I
> > uninstalled the flatpak, downloaded the source and compiled it. I also
> > deleted every single .XXX file in my home directory that had 'gnucash' in
> > the title. Oddly, even with all initialization files deleted, gnucash 3.7
> > still finds by Gnucash accounts file, and complains that it is locked.
> > Second, it still crashes.
> > 
> > Question 1: How did Gnucash 3.7 find my previous accounts file and the lock?
> > Where is that information stored?
> > 
> GnuCash keeps a history of opened files in the gsettings database. On linux 
> gsettings uses dconf as backend, so you can use dconf-editor to check and 
> modify that info.
> 
> > Question 2: Now that I have a recent version that core dumps, what do I need
> > to post to spelunk the problem? Or do I post that elsewhere?
> 
> If you're about to post core dumps (or backtraces) I think this is better done 
> in a bug report than on the mailing list. Mail messages tend to wrap lines 
> which make the data hard to process.
> 
> Other useful information would be the contents of your gnucash.trace file and 
> the output on the console.
> 
> Regards,
> 
> Geert
> 
> > > Thank you, everyone. I think I will wait for the next version to come
> > > out next month and try it out then. If I am going to install it by
> > > hand, I might as well install the latest.
> > > 
> > > > Op zaterdag 24 augustus 2019 20:17:50 CEST schreef gnucash3 at skewray.com:
> > > > > A year or two ago I was running Ubuntu 16.10. When I upgraded to the
> > > > > next
> > > > > Ubuntu version, Gnucash did some moving and reformatting of my config
> > > > > files. When I ran Gnucash, it would hang up inside any register and
> > > > > crash.  I 'solved' the problem by running 2.6.12 in Virtualbox on
> > > > > Ubuntu 16.04, which is what I've been doing ever since.  Ubuntu has
> > > > > upgraded a few times, and the issue persists.  The current version
> > > > > that still doesn't work is Gnucash 3.4.
> > > > > 
> > > > > Is this a known issue? Is ther a previous thread in this list that
> > > > > addresses this?  If not, how would I go about starting to debug the
> > > > > issue?
> > > > > 
> > > > > Places where config files seem to be:
> > > > >     .config/gnucash
> > > > >     .gconf/apps/gnucash
> > > > >     .gnucash/books/Gnucash
> > > > >     .local/share/gnucash/books
> > > > > 
> > > > > I don't know which of these is from before the conversion and which
> > > > > are new. The problem might also be in a library, I guess.
> > > > 
> > > > A few more bits that were omitted or glossed over in the other
> > > > responses:
> > > > 
> > > > .gconf/apps/gnucash predates even gnucash 2.6. If you have no intention
> > > > to
> > > > rerun gnucash 2.4, you can safely remove this.
> > > > Of the others
> > > > .gnucash/ is the config directory used by gnucash2.6
> > > > .config/gnucash and .local/share/gnucash are used by gnucash 3.x
> > > > 
> > > > If you have been running gnucash in a VM, and now run gnucash on your
> > > > main
> > > > system, obviously it won't find the config data stored in your VM. If
> > > > you
> > > > would like gnucash to redo the config data conversion for you, you'll
> > > > have to 1. copy everything from .gnucash/ in your VM to .gnucash/ on
> > > > your main system 2. delete .local/share/gnucash and .config/gnucash
> > > > from your main system 3. start gnucash
> > > > 
> > > > As others have noted, if that still crashes, we're need more details to
> > > > determine the root cause. A trace file would be useful [1] or if you
> > > > know how to use the gdb debugger tool, a backtrace usually holds more
> > > > details still.
> > > > 
> > > > Regards,
> > > > 
> > > > Geert
> > > > 
> > > > [1] http://wiki.gnucash.org/wiki/Tracefile
> > > 
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