[GNC] Gnucash crashes after upgrade

[Geert Janssens]

Op donderdag 19 september 2019 04:42:36 CEST schreef Brian M. Sutin:
> I installed 3.7 from flatpak, but then I couldn't find the executable.

There is no "executable" with flatpak. You use the command
flatpak run org.gnucash.GnuCash
to start the gnucash flatpak

> So, I
> uninstalled the flatpak, downloaded the source and compiled it. I also
> deleted every single .XXX file in my home directory that had 'gnucash' in
> the title. Oddly, even with all initialization files deleted, gnucash 3.7
> still finds by Gnucash accounts file, and complains that it is locked.
> Second, it still crashes.
> 
> Question 1: How did Gnucash 3.7 find my previous accounts file and the lock?
> Where is that information stored?
> 
GnuCash keeps a history of opened files in the gsettings database. On linux 
gsettings uses dconf as backend, so you can use dconf-editor to check and 
modify that info.

> Question 2: Now that I have a recent version that core dumps, what do I need
> to post to spelunk the problem? Or do I post that elsewhere?

If you're about to post core dumps (or backtraces) I think this is better done 
in a bug report than on the mailing list. Mail messages tend to wrap lines 
which make the data hard to process.

Other useful information would be the contents of your gnucash.trace file and 
the output on the console.

Regards,

Geert

> > Thank you, everyone. I think I will wait for the next version to come
> > out next month and try it out then. If I am going to install it by
> > hand, I might as well install the latest.
> > 
> > > Op zaterdag 24 augustus 2019 20:17:50 CEST schreef gnucash3 at skewray.com:
> > > > A year or two ago I was running Ubuntu 16.10. When I upgraded to the
> > > > next
> > > > Ubuntu version, Gnucash did some moving and reformatting of my config
> > > > files. When I ran Gnucash, it would hang up inside any register and
> > > > crash.  I 'solved' the problem by running 2.6.12 in Virtualbox on
> > > > Ubuntu 16.04, which is what I've been doing ever since.  Ubuntu has
> > > > upgraded a few times, and the issue persists.  The current version
> > > > that still doesn't work is Gnucash 3.4.
> > > > 
> > > > Is this a known issue? Is ther a previous thread in this list that
> > > > addresses this?  If not, how would I go about starting to debug the
> > > > issue?
> > > > 
> > > > Places where config files seem to be:
> > > >     .config/gnucash
> > > >     .gconf/apps/gnucash
> > > >     .gnucash/books/Gnucash
> > > >     .local/share/gnucash/books
> > > > 
> > > > I don't know which of these is from before the conversion and which
> > > > are new. The problem might also be in a library, I guess.
> > > 
> > > A few more bits that were omitted or glossed over in the other
> > > responses:
> > > 
> > > .gconf/apps/gnucash predates even gnucash 2.6. If you have no intention
> > > to
> > > rerun gnucash 2.4, you can safely remove this.
> > > Of the others
> > > .gnucash/ is the config directory used by gnucash2.6
> > > .config/gnucash and .local/share/gnucash are used by gnucash 3.x
> > > 
> > > If you have been running gnucash in a VM, and now run gnucash on your
> > > main
> > > system, obviously it won't find the config data stored in your VM. If
> > > you
> > > would like gnucash to redo the config data conversion for you, you'll
> > > have to 1. copy everything from .gnucash/ in your VM to .gnucash/ on
> > > your main system 2. delete .local/share/gnucash and .config/gnucash
> > > from your main system 3. start gnucash
> > > 
> > > As others have noted, if that still crashes, we're need more details to
> > > determine the root cause. A trace file would be useful [1] or if you
> > > know how to use the gdb debugger tool, a backtrace usually holds more
> > > details still.
> > > 
> > > Regards,
> > > 
> > > Geert
> > > 
> > > [1] http://wiki.gnucash.org/wiki/Tracefile
> > 
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