[GNC] Crediting Invoice for Minor Underpayment

[Mark Seeba]

I think I figured out the correct approach:
Create a new invoice for the credit amount and post it.
Then hit Pay and select the credit amount and the amount left due.

Does this make sense?


________________________________
From: Mark Seeba <mseeba at streamwrite.com>
Sent: Tuesday, August 4, 2020 11:10 AM
To: gnucash-user at gnucash.org <gnucash-user at gnucash.org>
Cc: Mark Seeba <mseeba at streamwrite.com>
Subject: Crediting Invoice for Minor Underpayment

I was trying to credit an invoice that was inadvertently underpaid by .60 and ran into a lot of trouble.

What I did was:

  1.  On the invoice put a refund of .60.
     *   Verified that the credit showed in the bank account page in GNUCash (lowering the balance by .60)
     *   Saw that it rasied (not lowered) A/R by .60.
  2.  Created a new income account: Charge Off
     *   Entered a transaction to reduce A/R by .60 and income by .60.
     *   All good so far.
  3.  Credited the check to the invoices for which it covered, including the .60 in the amount.
  4.  Everything balances
     *   Except the customer A/R report still shows they owe us .60 as the refund added an entry increasing the customer A/R balance.

How do I reduce the customer amount owing by the .60?

Any help would be greatly appreciated!



Mark Seeba
Streamwrite
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