[GNC] help with error message

[Greg Feneis]

Jane, usually this happens when the user downloads and tries to import
transactions that have already been downloaded and imported.  Perhaps
confirm that the data hasn't already been imported?

However, sometimes GnuCash incorrectly treats new transactions as if
they've already been imported. If this is the case, I recommend mentioning
your OS and GnuCash version, and someone with more expertise will be along
shortly

Kind regards, Greg Feneis
(Pixel 3)


On Fri, Aug 28, 2020, 23:30 Jane Knichel-Aldea <jkaldea at gmail.com> wrote:

> Hello:
>
> Can anyone provide some troubleshooting advice for this error:
> [image: image.png]
> I have downloaded transactions from my bank many, many times, but never got
> this message that 2 transactions were processed, but no trx to match. There
> are definitely transactions in the date range I downloaded, so I do not
> understand why i cannot add them, there is nothing to match them to. I am
> not aware of making any configuration changes.
>
> Thank you,
> Best Regards,
> Jane Knichel Aldea
> 201-725-3507
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