[GNC] entry point error after recent automatic windows 10 update

[laurel hargis]

It’s me again. Microsoft spent a couple hours with me today and tried to
repair windows, upgraded to newer version, did scans, uninstalled and
installed Microsoft ctt. I’ve uninstalled and reinstalled gnu more times
than I can track. The last step is to reinstall operating system which I
won’t do. I may have to lose 10 months of entry if I can’t get a fix.
Always exactly same message. Microsoft says it’s the program.

Suggestions for what I should do?  I’m new to this online problem solving
and don’t know what direction to go. How would I report a problem to gnu
easily?  I’ve spent days and $$ on this and it’s not on my end. I have to
believe other Microsoft users are also having an issue.

Thank you for helping me!

Laurel

On Tue, Nov 24, 2020 at 1:00 PM laurel hargis <ldbhargis at gmail.com> wrote:

> I have uninstalled and reinstalled and get exactly the same error message.
>
> Microsoft couldn’t figure out and they have escalated up the chain. I
> should get a call from them again  tomorrow morning. I will educate myself
> on the links I was sent by David previously regarding gnu files.
>
> I’ve had 2 separate IT people in my system making sure all is well, so
> doesn’t seem to be a problem with my computer.
>
> Thank you
> Laurel
>
> On Mon, Nov 23, 2020 at 11:05 PM David Cousens <davidcousens at bigpond.com>
> wrote:
>
>> Laurel
>>
>> Uninstalling the app should not affect your financial data files (or even
>> the user preference files). They are totally separate from the actual
>> program files. The first will be stored in whatever location you chose in
>> your user home directory when you first created them and the preference
>> files are also in a separate location.  The Gnucash guide section on
>> migrating files
>>
>> https://www.gnucash.org/docs/v4/C/gnucash-guide/basics-migrate-settings.html
>> discusses file locations and more information on the configuration files
>> is
>> given in the wiki https://wiki.gnucash.org/wiki/Configuration_Locations.
>>
>> David
>>
>>
>>
>>
>>
>>
>> -----
>> David Cousens
>> --
>> Sent from:
>> http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
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>