[GNC] entry point error after recent automatic windows 10 update

[Adrien Monteleone]

Your data files aren't a loss. They are separate from the app. (Not sure 
why you think you'd lose 10 months of data entry.)

This sounds like one for the developers. Maybe they'll see this thread 
and take a look.

What will help more is filing a bug report on bugs.gnucash.org. (you'll 
need to create an acccount first)

Does the app crash or simply not launch? That wasn't clear from your 
original post. The devs will need to know what happened and the order of 
events (specific clicks and actions) to re-create this so they can track 
down a cause.

It still may be a Windows issue, but they will be able to determine if 
it is GnuCash at fault.

In a worst case, there are options to still run GnuCash albeit in a 
round-a-bout way to access your data. It would be better to try to solve 
this first. If the cause is with Windows, you may end up with other 
problems with other apps down the road.

Regards,
Adrien

On 11/25/20 12:44 PM, laurel hargis wrote:
> It’s me again. Microsoft spent a couple hours with me today and tried to
> repair windows, upgraded to newer version, did scans, uninstalled and
> installed Microsoft ctt. I’ve uninstalled and reinstalled gnu more times
> than I can track. The last step is to reinstall operating system which I
> won’t do. I may have to lose 10 months of entry if I can’t get a fix.
> Always exactly same message. Microsoft says it’s the program.
> 
> Suggestions for what I should do?  I’m new to this online problem solving
> and don’t know what direction to go. How would I report a problem to gnu
> easily?  I’ve spent days and $$ on this and it’s not on my end. I have to
> believe other Microsoft users are also having an issue.