[GNC] entry point error after recent automatic windows 10 update

[David Carlson]

Laurel,

I sympathise with W10 issues, my wife had to get a new laptop when her W10
laptop went south.  If you do need to reinstall W10, you would have to
first be sure that you have a copy of your data file somewhere not on your
local hard drive.  Same, of course, for all your other personal data files
that you don't want to lose.  If you can still boot W10 that will be easier
than using a rescue USB boot key as my wife needs to do.

Good Luck

On Wed, Nov 25, 2020 at 2:13 PM Adrien Monteleone <
adrien.monteleone at lusfiber.net> wrote:

> Your data files aren't a loss. They are separate from the app. (Not sure
> why you think you'd lose 10 months of data entry.)
>
> This sounds like one for the developers. Maybe they'll see this thread
> and take a look.
>
> What will help more is filing a bug report on bugs.gnucash.org. (you'll
> need to create an acccount first)
>
> Does the app crash or simply not launch? That wasn't clear from your
> original post. The devs will need to know what happened and the order of
> events (specific clicks and actions) to re-create this so they can track
> down a cause.
>
> It still may be a Windows issue, but they will be able to determine if
> it is GnuCash at fault.
>
> In a worst case, there are options to still run GnuCash albeit in a
> round-a-bout way to access your data. It would be better to try to solve
> this first. If the cause is with Windows, you may end up with other
> problems with other apps down the road.
>
> Regards,
> Adrien
>
> On 11/25/20 12:44 PM, laurel hargis wrote:
> > It’s me again. Microsoft spent a couple hours with me today and tried to
> > repair windows, upgraded to newer version, did scans, uninstalled and
> > installed Microsoft ctt. I’ve uninstalled and reinstalled gnu more times
> > than I can track. The last step is to reinstall operating system which I
> > won’t do. I may have to lose 10 months of entry if I can’t get a fix.
> > Always exactly same message. Microsoft says it’s the program.
> >
> > Suggestions for what I should do?  I’m new to this online problem solving
> > and don’t know what direction to go. How would I report a problem to gnu
> > easily?  I’ve spent days and $$ on this and it’s not on my end. I have to
> > believe other Microsoft users are also having an issue.
>
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-- 
David Carlson