[GNC] entry point error after recent automatic windows 10 update

[laurel hargis]

Perhaps the Windows 10 update didn’t cause the problem. Maybe coincidence.
But, all I did was try to open my OLD version of gnu on desktop to record
some entries. I got the message I referred to that stays on my screen
whenever for either version. I only installed 4.2 after the problem
occurred as I read was recommended as a possible fix.  Plus I can’t access
my files from the desktop icon (existing from before 4.2 install) to do any
work.  When I uninstall gnu I don’t have the message but still don’t know
how to find my files or work on them.  That’s why I’m concerned about
losing 10 months of work although I’m told the files are in there
somewhere.  I’ve been told by 3 IT techs the only other thing I can do is
reinstall the operating system (and have to reinstall all existing
programs). Umm, no, not doing that. Everything else on my computer works
fine.

I do appreciate your concern and help.

I saw someone told me to report as a big on a blog. I guess I’ll try that
tomorrow?

Laurel

On Wed, Nov 25, 2020 at 3:01 PM David Cousens <davidcousens at bigpond.com>
wrote:

> Adrien, Laurel
>
> I have just downloaded GnuCash 4.2 and installed it on my wife's Windows 10
> box and it appears to be working OK. I checked "C:/Program
> Files(X86)/gnucash/bin" and there is no "libgncmod-app-utils.dll" in that
> location. I can open registers  and create new transactions without any
> problems, so the problem appears not to be a general problem with GnuCash
> 4.2  on WIndows 10. I have not checked all functionality however.  It is
> hard to understand why a Windows10 update would cause a problem locating a
> dll which does not appear to exist in a working GnuCash program on Windows
> 10 unless the call is in an obscure part of the program and is not called
> normally and is trying to access a routine that has now  been moved to
> another library.  No other reports of problems with 4.2 on Windows 10 other
> than the crash fault on Oct22-25 which AFAIK was fixed around Oct 25. I
> fear
> this is one where John's expertise is likely needed
>
> Laurel,
>
> We will need as much detail as possible about what happens from when you
> try
> to start GnuCash until you encounter the problem and as much detail as
> possible about what you were actually doing when you encountered the
> problem
> as per Adrien's previous post.
>
> David
>
>
>
> -----
> David Cousens
> --
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