[GNC] entry point error after recent automatic windows 10 update

[laurel hargis]

Adrien- gnu doesn’t launch when I click on it. I only get the error
message.

I do believe when it originally gave me trouble I was able to see an
account “tree” with balances but not able to work in the application. After
that I updated to 4.2 and now nothing happens.

Should I try installing the old version again?

Laurel

On Wed, Nov 25, 2020 at 8:25 PM laurel hargis <ldbhargis at gmail.com> wrote:

> Perhaps the Windows 10 update didn’t cause the problem. Maybe coincidence.
> But, all I did was try to open my OLD version of gnu on desktop to record
> some entries. I got the message I referred to that stays on my screen
> whenever for either version. I only installed 4.2 after the problem
> occurred as I read was recommended as a possible fix.  Plus I can’t access
> my files from the desktop icon (existing from before 4.2 install) to do any
> work.  When I uninstall gnu I don’t have the message but still don’t know
> how to find my files or work on them.  That’s why I’m concerned about
> losing 10 months of work although I’m told the files are in there
> somewhere.  I’ve been told by 3 IT techs the only other thing I can do is
> reinstall the operating system (and have to reinstall all existing
> programs). Umm, no, not doing that. Everything else on my computer works
> fine.
>
> I do appreciate your concern and help.
>
> I saw someone told me to report as a big on a blog. I guess I’ll try that
> tomorrow?
>
> Laurel
>
> On Wed, Nov 25, 2020 at 3:01 PM David Cousens <davidcousens at bigpond.com>
> wrote:
>
>> Adrien, Laurel
>>
>> I have just downloaded GnuCash 4.2 and installed it on my wife's Windows
>> 10
>> box and it appears to be working OK. I checked "C:/Program
>> Files(X86)/gnucash/bin" and there is no "libgncmod-app-utils.dll" in that
>> location. I can open registers  and create new transactions without any
>> problems, so the problem appears not to be a general problem with GnuCash
>> 4.2  on WIndows 10. I have not checked all functionality however.  It is
>> hard to understand why a Windows10 update would cause a problem locating a
>> dll which does not appear to exist in a working GnuCash program on Windows
>> 10 unless the call is in an obscure part of the program and is not called
>> normally and is trying to access a routine that has now  been moved to
>> another library.  No other reports of problems with 4.2 on Windows 10
>> other
>> than the crash fault on Oct22-25 which AFAIK was fixed around Oct 25. I
>> fear
>> this is one where John's expertise is likely needed
>>
>> Laurel,
>>
>> We will need as much detail as possible about what happens from when you
>> try
>> to start GnuCash until you encounter the problem and as much detail as
>> possible about what you were actually doing when you encountered the
>> problem
>> as per Adrien's previous post.
>>
>> David
>>
>>
>>
>> -----
>> David Cousens
>> --
>> Sent from:
>> http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
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>