[GNC] entry point error after recent automatic windows 10 update

[David Cousens]

Laurel,

Uninstalling and reinstalling the Windows 10 system should be a last resort. 

*Before you do that, at least make a copy of all the data files in your user
directory either on a USB stick or a copy to another computer*. *Don't let a
technician reinstall it without doing this first*. Your user files will be
stored in C:/Users/<your user name>/ where you will need to substitute your
actual user name on the computer for the placeholder <your user name> in the
above path.  Copy all files in that location onto a USB stick or other
medium before attempting a reinstall of Windows. You will then be able to
restore your user data files from the USB stick if you do have to do a
Windows reinstall and reinstall all programs.  That should prevent any loss
of data stored in the GNuCash files.

GnuCash 4.2 should not be looking for that file in that location which may
suggest that the initial install of GC 4.2 has perhaps not completely
removed all files from a previous version (which it should do during the
install procedure) and that an outdated dll file is being accessed and in
turn is looking for a routine in a dll which no longer exists.  AFAIK there
have been some rewrites of the GnuCash library files recently which could
lead to this.

You could also try making sure any subsequent Windows updates are installed
and that Windows 10 itself is fully up to date.

Try manually removing GnuCash using the Control Panel  programs tab before
reinstalling GnuCash from a fresh download of 4.2. If old files have not
been removed properly this may unload them. 

If that doesn't work I would then try reinstalling the version you had
previously and see if it works  Doing a manual uninstall of the previous
version  from the control panel after a reinstall of the old version should
then get rid of any previous program files which may have been left in
place.  Then follow that by reinstalling GC 4.2. 

David



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David Cousens
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