[GNC] Fwd: Gnucash won't load

[Neil Campbell]

Neil
neilcamp65 at gmail.com



> Begin forwarded message:
> 
> From: Neil Campbell <neilcamp65 at gmail.com>
> Subject: Re: [GNC] Gnucash won't load
> Date: 30 April 2021 at 13:10:07 BST
> To: Derek Atkins <derek at ihtfp.com>
> Cc: gnucash-user at gnucash.org
> 
> Hi Derek
> 
> Thank for your prompt reply. OK. So I uninstalled the Gnucash.app with Clean My Mac, and, strangely it left the Icon in the Apps folder, so I removed the Icon to the Bin. I then downloaded the app from the website (clicked Apple Mac OS >- 10.13 High Sierra. In my Downloads is Gnucash-Intel-4.5.dmg. Double clicked it and got 
> 
> 
> 
> I dragged Gnucash.app to the Apps folder on Dock. And it still won’t load. BUT just noticed in my Apps folder on Finder, it shows Gnucash.app as being 2KB - yes that is 2 kilobytes. I can’t imagine what went wrong!
> 
> Thanks again for your help.
> 
> Neil
> neilcamp65 at gmail.com <mailto:neilcamp65 at gmail.com>
> 
> 
> 
>> On 30 Apr 2021, at 12:49, Derek Atkins <derek at ihtfp.com <mailto:derek at ihtfp.com>> wrote:
>> 
>> Hi,
>> 
>> On Fri, April 30, 2021 5:49 am, Neil Campbell wrote:
>>> Good morning.
>>> 
>>> I downloaded Gnucash for Mac and it is there in my App folder. When I
>>> double click on it to load it, it gives a brief “sun-burst” but nothing
>>> happens. I am using OSX ver 10.15.7 (Catalina). I have tried:
>> 
>> Just to verify, you downloaded the DMG, opened it, and manually copied the
>> bundle to /Applications?   Yes.
>> 
>>> Loading it from Apps folder using Ctrl Click. The first time I did this it
>>> asked me if I wanted to load the app and I clicked Yes. Then nothing
>>> happened. No error message. No nothing.
>>> 
>>> Using the Terminal with open /applications/gnucash.app. This seems to run
>>> and then just go back to the curser on the folder that was there.
>>> 
>>> Security & Privacy allows Mac App Store and identified developers and
>>> there is no message there to say that it is being stopped from loading.
>>> 
>>> Finally I ran (in the terminal) /applications/gnucash.app and received the
>>> following response Permission denied. I then went back to Finder and
>>> looked at “info” under sharing & permissions and see that it says - You
>>> can read and write.
>>> 
>>> I am a loss as to what to do next. Any help will be greatly received.
>> 
>> Try deleting the app bundle from /Applications, download again, and copy
>> it again?  Maybe something got corrupted?
>> 
>> If that doesn't work, John will wake up in a couple hours and should be
>> able to help you more.
>> 
>> Good Luck!
>> 
>>> Neil
>>> neilcamp65 at gmail.com <mailto:neilcamp65 at gmail.com>
>> 
>>> Please remember to CC this list on all your replies.
>>> You can do this by using Reply-To-List or Reply-All.
>> 
>> -derek
>> -- 
>>       Derek Atkins                 617-623-3745
>>       derek at ihtfp.com <mailto:derek at ihtfp.com>             www.ihtfp.com <http://www.ihtfp.com/>
>>       Computer and Internet Security Consultant
>