[GNC] arrggghhh - happening again!

[pyz01 at cox.net]

I am assuming you are on Windows 10 (based upon your "sent from mail"
message.  If not, ignore my message and let us know what OS you are using. 

If you are Windows 10 - this does not sound like a Gnucash issue - this
sounds like a windows issue in that your program is losing focus or is never
getting focus.  I have seen this with other web-based apps happen -- the app
is open, it shows on the task bar yet it is unresponsive.  The  reason for
the unresponsive-ness is because the focus is on another app that is either
running and you don't know -- or is running and you can't see it.  

To determine if this is the case, open TASK Manger and look at the active
tasks running.  If you see an active task that you don't know or that you
are positive should not be running, do a right mouse click on it and END the
task.  Now if you are pretty sure all the running tasks are valid,  leave
task manager and see (if Gnucash is still open) if when you click on Gnucash
if it now has focus (i.e., you can work it).  If Gnucash is not open, open
and see if it exhibits the same behavior before when the offending task was
open.   If all is good -- that task was the offending task that had focus
and was taking it away from Gnucash.  If all is still not good -- it is a
different issue.  

If you are still exhibiting issues, try de-installing and re-installing
Gnucash and see if that works.  Don't worry, when you de-install, you will
not lose your data files.  Hopefully one of these two items will correct
your problem.  If neither of these two work -- let us know and maybe someone
will have another solution. 

Ken 

-----Original Message-----
From: gnucash-user <gnucash-user-bounces+pyz01=cox.net at gnucash.org> On
Behalf Of alessandra derniat
Sent: Sunday, January 3, 2021 4:37 PM
To: gnucash-user at gnucash.org
Subject: [GNC] arrggghhh - happening again!

I go to open GnuCash and it shows as open in my task bar but when clicked
will not expand to allow me to actually work with it. So I see the program
open in my taskbar and when I scroll over it I can see my books but I can't
work on them. This happened a few months ago but before I could implement
any suggested fixes it starting working again without me doing anything.

What's the problem? What's going on? Am I doing something wrong? All I did
was open the program!
Thanks to anyone who can help me.
Sandy

Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows
10

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