[GNC] More USAA online setup problems

[smada46 at hotmail.com]

Finally decided to set up USAA direct connect with the new procedures.  Followed John’s WIKI procedures exactly and double checked my entries.  Clicked on the Retrieve Account List button and got the following results: 

"12:02:46 Sending request...
12:02:49 Using GnuTLS default ciphers.
12:02:49 TLS: SSL-Ciphers negotiated: TLS1.3:ECDHE-RSA-AES-128-GCM:AEAD
12:02:49 Certificate is not trusted
12:02:49 Waiting for response...
12:02:51 Parsing response...
12:02:51 Status for signon request: Success (Code 0, severity "INFO")
The server successfully processed the request.
12:02:51 Status for account info request: Success (Code 0, severity "INFO")
The server successfully processed the request.
My five correct accounts were listed here
12:02:51 Operation finished, you can now close this window."

Since it listed my five accounts, it looked like it was successful.  I then closed the window by hitting the close button and then hit the Bank Setting OK button which returned me to AQBanking Setup dialog where I selected the Accounts tab, but no accounts were listed.

I found a similar problem in a Feb 15 exchange between John R and Richard  where John suggested "creating a dummy account on the AQBanking Setup Dialog's Accounts tab then go back to Users and retrieve your USAA accounts again.” 
I am in no way a computer guy and do not understand how to create a dummy account.  Would I set it up just like the original and then go back to the first setup and try to download?  Also, is there something else I can look at.  Thanks