[GNC] Another crash

[davidcousens49 at gmail.com]

Phyllis,

This message means that the last time you exited, the data file was not closed
properly which would have happened when the program or your computer crashed.
If you select the Open Anyway option and this will clear the lock file and allow
the data file to be opened.  

GC 4.11 on Linux Mint has no problem creating a new account while the Import
Matcher window is open and I don't ever remember having any problem doing it in
earlier versions, i.e. the Import Matcher window is not modal- it doesn't have
to be shut down to allow you to do other operations. How are you trying to
create a new expense account -the easiest is to right click on the parent
account in the Accounts tab and then select New Account? This should bring up a
New Account dialogue and give it the correct position in your chart of accounts.
Behaviour can sometimes subtly different on Windows but the developers usually
make sure it as as close to the same on the different operating systems as is
possible.

One possible cause for a freeze is if the New Account window does not open at
the front of the display and remains hidden behind another window. If your OS
has a taskbar if you can find the window on that clicking on the icon in the
taskbar  will usually bring it to the front. I rarely use Windows but I think an
icon should appear even for a modal window in the taskbar - knaow even less
about Macs.

You can find information on the wiki for getting more complete logging debugging
information from the following wiki pages:
https://wiki.gnucash.org/wiki/Logging
https://wiki.gnucash.org/wiki/Windows_Debugging
https://wiki.gnucash.org/wiki/Tracefile
https://wiki.gnucash.org/wiki/Stack_Trace

David Cousens.

On Sat, 2022-07-23 at 20:05 -0500, Phyllis Bruce wrote:
> [image: image.png]Here is all of it.
> 
> 
> On Sat, Jul 23, 2022 at 8:00 PM Phyllis Bruce <pobruce46 at gmail.com> wrote:
> 
> > [image: image.png]
> > 
> > Well, it has happened again but this time I snipped the message.  The
> > database froze while I was in the process of matching CC transactions.
> > Note the "Play file.gnucash"  Not taking chances on my real one anymore.  I
> > went to the task manager and ended the task.  This is the message that
> > appeared when I tried to reopen the program.  I was only a few minutes into
> > the process so it's no big loss.
> > 
> > I imported one month of QFX transactions and was matching them to the
> > expense ledger.
> > The category I wanted did not exist.
> > I needed to create a new category.
> > Freeze
> > 
> > If it's not the program, what can I be doing wrong?
> > 
> > Thanks as always for your support.
> > 
> 
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