[GNC] Problem with missing balance in a parent account

[john]

> On Oct 7, 2022, at 12:43 PM, Jay Ridgley <jridgley2 at austin.rr.com> wrote:
> 
> Good Morning,
> 
> BRAND NEW to the list, have been using GnuCash on my Ubuntu system for over 20 years, this is the first problem I have encountered that I have not been able to resolve.
> 
> I discovered that the balance amount that should appear in a the parent account for my bank is missing. Therefore I am unable to do this month's reconcile.
> 
> The account was proper last month, and I was able to balance my checkbook successfully. In the meantime I upgraded to Ubuntu 22.04 LTS from 20.04 LTS every thing seems to running properly, otherwise, including GnuCash.
> 
> Today when I tried to reconcile my bank account I discovered the amount of the balance is missing and the reconcile button is grayed out(naturally since nothing shows).
> 
> All the sub accounts point to the parent account and when I list my accounts the balance appears there and is correct.
> 
> What happened and how can I get it back?


Can you attach (don't inline!) a screenshot of the problem? It's not clear from your description what balance is missing and what button is disabled.

Regards,
John Ralls