[GNC] Problem with missing balance in a parent account

Jay Ridgley jridgley2 at austin.rr.com
Sat Oct 8 06:50:11 EDT 2022


On 10/7/22 16:38, john wrote:
> 
> 
>> On Oct 7, 2022, at 12:43 PM, Jay Ridgley <jridgley2 at austin.rr.com> wrote:
>>
>> Good Morning,
>>
>> BRAND NEW to the list, have been using GnuCash on my Ubuntu system for over 20 years, this is the first problem I have encountered that I have not been able to resolve.
>>
>> I discovered that the balance amount that should appear in a the parent account for my bank is missing. Therefore I am unable to do this month's reconcile.
>>
>> The account was proper last month, and I was able to balance my checkbook successfully. In the meantime I upgraded to Ubuntu 22.04 LTS from 20.04 LTS every thing seems to running properly, otherwise, including GnuCash.
>>
>> Today when I tried to reconcile my bank account I discovered the amount of the balance is missing and the reconcile button is grayed out(naturally since nothing shows).
>>
>> All the sub accounts point to the parent account and when I list my accounts the balance appears there and is correct.
>>
>> What happened and how can I get it back?
> 
> 
> Can you attach (don't inline!) a screenshot of the problem? It's not clear from your description what balance is missing and what button is disabled.
> 
> Regards,
> John Ralls
> 
John,

  Sorry it took so long...
The account shown is the parent and the Balance should NOT be blank, but 
the sum of 4  account balances.

Thanks,
Jay
-- 
Jay Ridgley
jridgley2 at austin.rr.com
Registered Linux User ID - 9115
https://linuxcounter.net/cert/9115.png
Registered Ubuntu User ID - 23320
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