[GNC] Problem with missing balance in a parent account

[David T.]

That account register doesn't have any transactions in it, so it won't have any value either. Is it possible that in the past, you used a report to see the parent account balances, or even the Chart of Accounts? 

And if the account in the screen shot is a placeholder account, then you a) wouldn't be able to open the account by double clicking, b) be told on selecting Open that it was read only, and c) once opened, the entire register would be greyed out. The screen shot seems to show a normal account. It also shows a similarly-named tab next to the active tab.

⁣David T. ​

On Oct 8, 2022, 1:51 PM, at 1:51 PM, Jay Ridgley <jridgley2 at austin.rr.com> wrote:
>On 10/7/22 16:38, john wrote:
>> 
>> 
>>> On Oct 7, 2022, at 12:43 PM, Jay Ridgley <jridgley2 at austin.rr.com>
>wrote:
>>>
>>> Good Morning,
>>>
>>> BRAND NEW to the list, have been using GnuCash on my Ubuntu system
>for over 20 years, this is the first problem I have encountered that I
>have not been able to resolve.
>>>
>>> I discovered that the balance amount that should appear in a the
>parent account for my bank is missing. Therefore I am unable to do this
>month's reconcile.
>>>
>>> The account was proper last month, and I was able to balance my
>checkbook successfully. In the meantime I upgraded to Ubuntu 22.04 LTS
>from 20.04 LTS every thing seems to running properly, otherwise,
>including GnuCash.
>>>
>>> Today when I tried to reconcile my bank account I discovered the
>amount of the balance is missing and the reconcile button is grayed
>out(naturally since nothing shows).
>>>
>>> All the sub accounts point to the parent account and when I list my
>accounts the balance appears there and is correct.
>>>
>>> What happened and how can I get it back?
>> 
>> 
>> Can you attach (don't inline!) a screenshot of the problem? It's not
>clear from your description what balance is missing and what button is
>disabled.
>> 
>> Regards,
>> John Ralls
>> 
>John,
>
>  Sorry it took so long...
>The account shown is the parent and the Balance should NOT be blank,
>but 
>the sum of 4  account balances.
>
>Thanks,
>Jay
>-- 
>Jay Ridgley
>jridgley2 at austin.rr.com
>Registered Linux User ID - 9115
>https://linuxcounter.net/cert/9115.png
>Registered Ubuntu User ID - 23320
>
>
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