[GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11

[Richard Clarkson]

Adrien

Thank you for your suggestion. I am a novice, but I worked out how to view the Windows logs and think this is the relevant part:

Sig[3].Name=Fault Module Name
Sig[3].Value=libgdk-3-0.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=3.24.34.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset

Does this mean I have to try and replace the highlighted dll?

Richard

-----Original Message-----
From: gnucash-user <gnucash-user-bounces+rtclarkson=btinternet.com at gnucash.org> On Behalf Of Richard Clarkson via gnucash-user
Sent: 13 September 2022 22:54
To: nvsoar <nvsoar at charter.net>
Cc: gnucash-user at gnucash.org
Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11

David

Thank you , I’ll have a look tomorrow.

Richard 

Sent from my iPhone

> On 13 Sep 2022, at 17:27, nvsoar <nvsoar at charter.net> wrote:
> 
> FWIW - Revo Uninstaller has worked well for me.  nvsoar
> 
>> On 09/12/22 13:20, David Carlson wrote:
>> Also, in your thread started last May you mentioned an adventure with 
>> release 4.0 and 4.10, after which you may not have had a clean uninstall.
>> Have you tried using either the Windows uninstaller or a third party 
>> uninstaller?  I wish I could remember the name of the third party 
>> uninstaller that used to work very well, at least several years ago.
>> 
>> On Mon, Sep 12, 2022 at 3:03 PM Adrien Monteleone < 
>> adrien.monteleone at lusfiber.net> wrote:
>> 
>>> Richard (Clarkson),
>>> 
>>> You mentioned in the other thread that you also tried from PowerShell.
>>> 
>>> Is there no output there when it fails to completely open?
>>> 
>>> Have you tried to view the Windows Logs to see if any warnings or 
>>> errors were reported about the time you tried to start GnuCash?
>>> 
>>> Of course, if you can get a Trace File (see the wiki) and/or stack 
>>> trace that might help too.
>>> 
>>> And to confirm - you downloaded GnuCash *from* the links on 
>>> gnucash.org, and not somewhere else? (which take you to the GnuCash 
>>> SourceForge project page)
>>> 
>>> Regards,
>>> Adrien
>>> 
>>> On 9/10/22 6:03 PM, Richard Clarkson via gnucash-user wrote:
>>>>>> Yes I use the windows installer and I have tried letting the 
>>>>>> installer
>>> delete the previous version and have also tried deleting the 
>>> previous version myself.
>>>>>> From: David Carlson <david.carlson.417 at gmail.com>
>>>>>> Sent: 10 September 2022 17:33
>>>>>> To: Gyle McCollam <gmccollam at live.com>
>>>>>> Cc: Richard Clarkson <rtclarkson at btinternet.com>; Gnucash Users <
>>> gnucash-user at gnucash.org>
>>>>>> Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on
>>> Windows 11
>>>>>> Are you using the windows installer as downloaded from the 
>>>>>> Gnucash.org
>>> website for each gnucash version?
>>>>>> Do you let the installer delete the existing version or do you 
>>>>>> use
>>> another method?
>>> 
>>> 
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> 
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