[GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11

[Adrien Monteleone]

Richard,

That one is out of my wheelhouse, but maybe one of the devs can make 
heads or tails of it.

You still haven't clarified where you downloaded GnuCash from... (just 
for completeness sake)

Regards,
Adrien

On 9/14/22 11:06 AM, Richard Clarkson via gnucash-user wrote:
> Adrien
> 
> Thank you for your suggestion. I am a novice, but I worked out how to view the Windows logs and think this is the relevant part:
> 
> Sig[3].Name=Fault Module Name
> Sig[3].Value=libgdk-3-0.dll
> Sig[4].Name=Fault Module Version
> Sig[4].Value=3.24.34.0
> Sig[5].Name=Fault Module Timestamp
> Sig[5].Value=00000000
> Sig[6].Name=Exception Code
> Sig[6].Value=c0000005
> Sig[7].Name=Exception Offset
> 
> Does this mean I have to try and replace the highlighted dll?
> 
> Richard
> 
> -----Original Message-----
> From: gnucash-user <gnucash-user-bounces+rtclarkson=btinternet.com at gnucash.org> On Behalf Of Richard Clarkson via gnucash-user
> Sent: 13 September 2022 22:54
> To: nvsoar <nvsoar at charter.net>
> Cc: gnucash-user at gnucash.org
> Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11
> 
> David
> 
> Thank you , I’ll have a look tomorrow.
> 
> Richard
> 
> Sent from my iPhone
> 
>> On 13 Sep 2022, at 17:27, nvsoar <nvsoar at charter.net> wrote:
>>
>> FWIW - Revo Uninstaller has worked well for me.  nvsoar
>>
>>> On 09/12/22 13:20, David Carlson wrote:
>>> Also, in your thread started last May you mentioned an adventure with
>>> release 4.0 and 4.10, after which you may not have had a clean uninstall.
>>> Have you tried using either the Windows uninstaller or a third party
>>> uninstaller?  I wish I could remember the name of the third party
>>> uninstaller that used to work very well, at least several years ago.
>>>
>>> On Mon, Sep 12, 2022 at 3:03 PM Adrien Monteleone <
>>> adrien.monteleone at lusfiber.net> wrote:
>>>
>>>> Richard (Clarkson),
>>>>
>>>> You mentioned in the other thread that you also tried from PowerShell.
>>>>
>>>> Is there no output there when it fails to completely open?
>>>>
>>>> Have you tried to view the Windows Logs to see if any warnings or
>>>> errors were reported about the time you tried to start GnuCash?
>>>>
>>>> Of course, if you can get a Trace File (see the wiki) and/or stack
>>>> trace that might help too.
>>>>
>>>> And to confirm - you downloaded GnuCash *from* the links on
>>>> gnucash.org, and not somewhere else? (which take you to the GnuCash
>>>> SourceForge project page)
>>>>
>>>> Regards,
>>>> Adrien
>>>>
>>>> On 9/10/22 6:03 PM, Richard Clarkson via gnucash-user wrote:
>>>>>>> Yes I use the windows installer and I have tried letting the
>>>>>>> installer
>>>> delete the previous version and have also tried deleting the
>>>> previous version myself.
>>>>>>> From: David Carlson <david.carlson.417 at gmail.com>
>>>>>>> Sent: 10 September 2022 17:33
>>>>>>> To: Gyle McCollam <gmccollam at live.com>
>>>>>>> Cc: Richard Clarkson <rtclarkson at btinternet.com>; Gnucash Users <
>>>> gnucash-user at gnucash.org>
>>>>>>> Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on
>>>> Windows 11
>>>>>>> Are you using the windows installer as downloaded from the
>>>>>>> Gnucash.org
>>>> website for each gnucash version?
>>>>>>> Do you let the installer delete the existing version or do you
>>>>>>> use
>>>> another method?
>>>>
>>>>
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>>>
>>
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