[GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11

David Carlson david.carlson.417 at gmail.com
Thu Sep 15 00:09:50 EDT 2022


The developers are less than two weeks away from releasing 4.12, so they do
not have much time for addressing this issue.  It appears to be pointing to
a dll, which is a Windows module.  I don't know if Windows has a way to
verify whether it is damaged or not.

On Wed, Sep 14, 2022 at 8:50 PM Adrien Monteleone <
adrien.monteleone at lusfiber.net> wrote:

> Richard,
>
> That one is out of my wheelhouse, but maybe one of the devs can make
> heads or tails of it.
>
> You still haven't clarified where you downloaded GnuCash from... (just
> for completeness sake)
>
> Regards,
> Adrien
>
> On 9/14/22 11:06 AM, Richard Clarkson via gnucash-user wrote:
> > Adrien
> >
> > Thank you for your suggestion. I am a novice, but I worked out how to
> view the Windows logs and think this is the relevant part:
> >
> > Sig[3].Name=Fault Module Name
> > Sig[3].Value=libgdk-3-0.dll
> > Sig[4].Name=Fault Module Version
> > Sig[4].Value=3.24.34.0
> > Sig[5].Name=Fault Module Timestamp
> > Sig[5].Value=00000000
> > Sig[6].Name=Exception Code
> > Sig[6].Value=c0000005
> > Sig[7].Name=Exception Offset
> >
> > Does this mean I have to try and replace the highlighted dll?
> >
> > Richard
> >
> > -----Original Message-----
> > From: gnucash-user <gnucash-user-bounces+rtclarkson=
> btinternet.com at gnucash.org> On Behalf Of Richard Clarkson via gnucash-user
> > Sent: 13 September 2022 22:54
> > To: nvsoar <nvsoar at charter.net>
> > Cc: gnucash-user at gnucash.org
> > Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on
> Windows 11
> >
> > David
> >
> > Thank you , I’ll have a look tomorrow.
> >
> > Richard
> >
> > Sent from my iPhone
> >
> >> On 13 Sep 2022, at 17:27, nvsoar <nvsoar at charter.net> wrote:
> >>
> >> FWIW - Revo Uninstaller has worked well for me.  nvsoar
> >>
> >>> On 09/12/22 13:20, David Carlson wrote:
> >>> Also, in your thread started last May you mentioned an adventure with
> >>> release 4.0 and 4.10, after which you may not have had a clean
> uninstall.
> >>> Have you tried using either the Windows uninstaller or a third party
> >>> uninstaller?  I wish I could remember the name of the third party
> >>> uninstaller that used to work very well, at least several years ago.
> >>>
> >>> On Mon, Sep 12, 2022 at 3:03 PM Adrien Monteleone <
> >>> adrien.monteleone at lusfiber.net> wrote:
> >>>
> >>>> Richard (Clarkson),
> >>>>
> >>>> You mentioned in the other thread that you also tried from PowerShell.
> >>>>
> >>>> Is there no output there when it fails to completely open?
> >>>>
> >>>> Have you tried to view the Windows Logs to see if any warnings or
> >>>> errors were reported about the time you tried to start GnuCash?
> >>>>
> >>>> Of course, if you can get a Trace File (see the wiki) and/or stack
> >>>> trace that might help too.
> >>>>
> >>>> And to confirm - you downloaded GnuCash *from* the links on
> >>>> gnucash.org, and not somewhere else? (which take you to the GnuCash
> >>>> SourceForge project page)
> >>>>
> >>>> Regards,
> >>>> Adrien
> >>>>
> >>>> On 9/10/22 6:03 PM, Richard Clarkson via gnucash-user wrote:
> >>>>>>> Yes I use the windows installer and I have tried letting the
> >>>>>>> installer
> >>>> delete the previous version and have also tried deleting the
> >>>> previous version myself.
> >>>>>>> From: David Carlson <david.carlson.417 at gmail.com>
> >>>>>>> Sent: 10 September 2022 17:33
> >>>>>>> To: Gyle McCollam <gmccollam at live.com>
> >>>>>>> Cc: Richard Clarkson <rtclarkson at btinternet.com>; Gnucash Users <
> >>>> gnucash-user at gnucash.org>
> >>>>>>> Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on
> >>>> Windows 11
> >>>>>>> Are you using the windows installer as downloaded from the
> >>>>>>> Gnucash.org
> >>>> website for each gnucash version?
> >>>>>>> Do you let the installer delete the existing version or do you
> >>>>>>> use
> >>>> another method?
> >>>>
> >>>>
> >>>> _______________________________________________
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> >>>>
> >>>
> >>
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-- 
David Carlson


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