[GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11

Thu Sep 15 00:23:28 EDT 2022

I'm running Gnucash 4.11 on Win 11 Pro (recently updated to version
21H2, OS Build 22000.918), Win 10 Pro, Win 7 Pro, etc no problems. I don't
use the business features at all, but I haven't had any problems with any
version of Gnucash on any Win 11 Pro version.

Cheers David H.

On Thu, 15 Sept 2022 at 14:11, David Carlson <david.carlson.417 at gmail.com>
wrote:

> The developers are less than two weeks away from releasing 4.12, so they do
> not have much time for addressing this issue.  It appears to be pointing to
> a dll, which is a Windows module.  I don't know if Windows has a way to
> verify whether it is damaged or not.
>
> On Wed, Sep 14, 2022 at 8:50 PM Adrien Monteleone <
> adrien.monteleone at lusfiber.net> wrote:
>
> > Richard,
> >
> > That one is out of my wheelhouse, but maybe one of the devs can make
> > heads or tails of it.
> >
> > You still haven't clarified where you downloaded GnuCash from... (just
> > for completeness sake)
> >
> > Regards,
> > Adrien
> >
> > On 9/14/22 11:06 AM, Richard Clarkson via gnucash-user wrote:
> > > Adrien
> > >
> > > Thank you for your suggestion. I am a novice, but I worked out how to
> > view the Windows logs and think this is the relevant part:
> > >
> > > Sig[3].Name=Fault Module Name
> > > Sig[3].Value=libgdk-3-0.dll
> > > Sig[4].Name=Fault Module Version
> > > Sig[4].Value=3.24.34.0
> > > Sig[5].Name=Fault Module Timestamp
> > > Sig[5].Value=00000000
> > > Sig[6].Name=Exception Code
> > > Sig[6].Value=c0000005
> > > Sig[7].Name=Exception Offset
> > >
> > > Does this mean I have to try and replace the highlighted dll?
> > >
> > > Richard
> > >
> > > -----Original Message-----
> > > From: gnucash-user <gnucash-user-bounces+rtclarkson=
> > btinternet.com at gnucash.org> On Behalf Of Richard Clarkson via
> gnucash-user
> > > Sent: 13 September 2022 22:54
> > > To: nvsoar <nvsoar at charter.net>
> > > Cc: gnucash-user at gnucash.org
> > > Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on
> > Windows 11
> > >
> > > David
> > >
> > > Thank you , I’ll have a look tomorrow.
> > >
> > > Richard
> > >
> > > Sent from my iPhone
> > >
> > >> On 13 Sep 2022, at 17:27, nvsoar <nvsoar at charter.net> wrote:
> > >>
> > >> FWIW - Revo Uninstaller has worked well for me.  nvsoar
> > >>
> > >>> On 09/12/22 13:20, David Carlson wrote:
> > >>> Also, in your thread started last May you mentioned an adventure with
> > >>> release 4.0 and 4.10, after which you may not have had a clean
> > uninstall.
> > >>> Have you tried using either the Windows uninstaller or a third party
> > >>> uninstaller?  I wish I could remember the name of the third party
> > >>> uninstaller that used to work very well, at least several years ago.
> > >>>
> > >>> On Mon, Sep 12, 2022 at 3:03 PM Adrien Monteleone <
> > >>> adrien.monteleone at lusfiber.net> wrote:
> > >>>
> > >>>> Richard (Clarkson),
> > >>>>
> > >>>> You mentioned in the other thread that you also tried from
> PowerShell.
> > >>>>
> > >>>> Is there no output there when it fails to completely open?
> > >>>>
> > >>>> Have you tried to view the Windows Logs to see if any warnings or
> > >>>> errors were reported about the time you tried to start GnuCash?
> > >>>>
> > >>>> Of course, if you can get a Trace File (see the wiki) and/or stack
> > >>>> trace that might help too.
> > >>>>
> > >>>> And to confirm - you downloaded GnuCash *from* the links on
> > >>>> gnucash.org, and not somewhere else? (which take you to the GnuCash
> > >>>> SourceForge project page)
> > >>>>
> > >>>> Regards,
> > >>>> Adrien
> > >>>>
> > >>>> On 9/10/22 6:03 PM, Richard Clarkson via gnucash-user wrote:
> > >>>>>>> Yes I use the windows installer and I have tried letting the
> > >>>>>>> installer
> > >>>> delete the previous version and have also tried deleting the
> > >>>> previous version myself.
> > >>>>>>> From: David Carlson <david.carlson.417 at gmail.com>
> > >>>>>>> Sent: 10 September 2022 17:33
> > >>>>>>> To: Gyle McCollam <gmccollam at live.com>
> > >>>>>>> Cc: Richard Clarkson <rtclarkson at btinternet.com>; Gnucash Users
> <
> > >>>> gnucash-user at gnucash.org>
> > >>>>>>> Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on
> > >>>> Windows 11
> > >>>>>>> Are you using the windows installer as downloaded from the
> > >>>>>>> Gnucash.org
> > >>>> website for each gnucash version?
> > >>>>>>> Do you let the installer delete the existing version or do you
> > >>>>>>> use
> > >>>> another method?
> > >>>>
> > >>>>
> > >>>> _______________________________________________
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> > >>>> gnucash-user at gnucash.org
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> > >>>> -----
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> > >>>>
> > >>>
> > >>
> > >> _______________________________________________
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>
> --
> David Carlson
> _______________________________________________
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