[GNC] How to fix Accounts Rec'ble aging? (have a prepayment & an "unpaid" invoice that cancel each other)

Eric Chapman gnucashlist at etchapman.com
Wed Dec 13 15:32:38 EST 2023


I've attached some screenshots.

When I run a customer report, the aging at the bottom is messed up, 
apparently because a payment has somehow been recorded that was not 
associated with the invoice.

When I launch GnuCash, a splash screen tells me there is an unpaid 
invoice. [Pause while getting screenshots …]

Ohhh! I found it: Go to the Accounts Receivable ledger and find the 
"prepayment" - the payment there on the same day as the invoice. Delete 
it. Return to the Invoice and click "Pay" and record a payment as usual. 
Now all is well.

Sorry to bother you with this question, but I think I'll post it just so 
it's there for future reference if I forget how to do this! :) And maybe 
it'll be useful to someone else, too.

-- 
Eric Chapman
GnuCash 5.4 on MacOS 14.1 Sonoma running on an Apple M3 Max computer.
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