[GNC] Gnu cash Version 5.5 error message

Mon Dec 25 10:48:18 EST 2023

Not sure how much of a show-stopper this actually is, but 5.5 pops up an
"Entry Point Not Found" error upon startup here too. I note this error was
reported in prior message (below) and a screenshot was requested (see
attachment).

The exact message is: The procedure entry point xmllOFTPClose could not be
located in the dynamic link library C:\Program files
(x86)\gnucash\bin\libxmlsec1.dll.

Clicking OK clears the warning and Gnucash starts (otherwise) normally.
However, I have not yet tested any XML features beyond the basic file open
that occurs upon startup.

I too encountered the "cannot install due to a running instance" issue upon
upgrading (which was unexpected, as I upgraded to 5.4.1 weeks ago) but
cleared it by terminating it in the task manager, then aborting and
restarting the install (which then completed as expected). At some point in
this the "cannot obtain lock" dialog also popped up, but I thought it was a
function of the terminated process, so I simply hit ignore.

Platform is Win 11, fully updated. 5.4.1 was working happily before the
update.

I'm happy to do tests / uninstalls / reinstalls here if useful.

Paul

PS: The above dll name is typed out, not copy/pasted. Could there be a
confusion between one of the lower case Ls and an upper case I? It's always
been a huge annoyance to me that Windows rarely allows error messages in
dialogs to be copied for searches etc.

-----Original Message-----
From: gnucash-user <gnucash-user-bounces+paul=kroitor.ca at gnucash.org> On
Behalf Of Paras Desai
Sent: Tuesday, December 19, 2023 12:51 PM
To: john <jralls at ceridwen.us>
Cc: gnucash-user at gnucash.org
Subject: Re: [GNC] Gnu cash Version 5.5 error message

Hello John

It seems that this issue is bit adamant.

After uninstalling and reinstalling, the message disappeared as i reported.

But when i set to enter transactions this evening, the message again
reappeared.

So I restarted computer and open gnucash, it opened without error message. I
tried to close gnu cash and reopen few times  the error message appeared
randomly.

Worse, i decided to update gnu cash on another laptop used by my wife. It
failed to install stating that it is unable to close service. I was forced
to abort the installation, re-start the laptop and then i only I could
install the update.

So there seems some problem with New Version or the legacy issue of back
ground service running interfering the  successful update.

Thanks

Paras

Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: john <jralls at ceridwen.us>
Sent: Tuesday, December 19, 2023 10:37:19 PM
To: Paras Desai <DesaiParas at outlook.com>
Cc: gnucash-user at gnucash.org <gnucash-user at gnucash.org>
Subject: Re: [GNC] Gnu cash Version 5.5 error message

Paras,

Thanks for the followup.

Regards,
John Ralls

On Dec 19, 2023, at 00:17, Paras Desai <DesaiParas at outlook.com> wrote:

Hello John

I uninstalled the GNU cash completely after saving my account files.

And then downloaded exe file again from sourceforge and reinstalled again.

After reinstall, the problem and error message i reported earlier
disappeared.

I think some thing might have gone wrong during my earlier installation,
though GNU cash showed successful installation.

With my best regards and against thanks for your kind support as always

Paras

Ag

Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: john <jralls at ceridwen.us>
Sent: Tuesday, December 19, 2023 9:43:52 AM
To: Paras Desai <DesaiParas at outlook.com>
Cc: gnucash-user at gnucash.org <gnucash-user at gnucash.org>
Subject: Re: [GNC] Gnu cash Version 5.5 error message

Paras,

Sorry, I misinterpreted

I find a message about lock file stating gnu cash instance is already
running

That's normal after a crash, which prevents GnuCash removing the lock file.
You can safely click "Open Anyway" in that case.

If you get the entry point error again could you take a screenshot? I can't
find any references to "xmllOFTPClose" in any of our dependencies nor does
Google find it.

Regards,
John Ralls

On Dec 18, 2023, at 17:57, Paras Desai <DesaiParas at outlook.com> wrote:

Hello John.

Thanks for your reply

I did that.
Even  I restarted the computer.

But the problem persists.

Paras

Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: john <jralls at ceridwen.us>
Sent: Monday, December 18, 2023 9:24:14 PM
To: Paras Desai <DesaiParas at outlook.com>
Cc: gnucash-user at gnucash.org <gnucash-user at gnucash.org>
Subject: Re: [GNC] Gnu cash Version 5.5 error message

> On Dec 17, 2023, at 21:36, Paras Desai <DesaiParas at outlook.com> wrote:
>
> Hello sirs
>
> I tried to upgrade to latest version.
>
>
> After it uninstalled old version and reinstalled successfully, and 
> when I tried to run the following message appeared
>
>
> [X]
>
> Gnucash.exe - Entry Point Not Found
>
> The procedure entry point xmllOFTPClose cloud not be located in the 
> dynamic link library c: program files(x86)gnucash\bin\libxmlsec1.dll
>
>
> When I tried to ignore this message and click ok, I find a message 
> about lock file stating gnu cash instance is already running
>
> I am on windows 10

Try killing the gnucash instance in Task Manager and restarting GnuCash 5.5.
I hope that's a leftover from 5.4.

Regards,
John Ralls

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