[GNC] Issuing a credit to customer

[Gyle McCollam]

Ryan,
It is not income.  It should be applied to the customers account and when you generate invoices for this customer, the money can then be applied to those invoices as payment until the amount is used up.  You also would not issue a credit note to the customer, but show it as a payment on the invoice if you can do that.


Thank You,

Gyle McCollam

Gyle McCollam

gmccollam at live.com<mailto:gmccollam at gyleshomes.com>           email

________________________________
From: gnucash-user <gnucash-user-bounces+gylemc=gmail.com at gnucash.org> on behalf of Ryan Carver <ryan at 6040design.com>
Sent: Monday, January 30, 2023 4:29 PM
To: gnucash-user at gnucash.org <gnucash-user at gnucash.org>
Subject: [GNC] Issuing a credit to customer

Hi all,

I am curious how one may resolve the following scenario in Gnucash.

A client sent me a payment check in the mail for $1,450.  The check was
lost in the mail so my client issued me a new check and I successfully
received and processed the payment in Gnucash.

Then a few months later the missing check appeared and I mistakenly
deposited the check without cross-referencing the check date and amount
(lesson learned there).  Now I have $1,450 extra in my checking account.
My client asked I just issue them a credit on their next invoice.

So my question is two-fold:

1)  How would I categorize the extra $1,450 since the original invoice has
already been marked paid?  Marking it as "assign as payment" does not seem
correct since there is no invoice to apply it to.  I was thinking I could
assign it to "Income - Sales" or possibly "Income - Other" and not process
it as a payment.

2)  How would I issue the Credit Note back to the client to be applied on
future invoices?




Thanks,



Ryan Carver

SIXTY FORTY DESIGN
410-365-2747
6040design.com
_______________________________________________
gnucash-user mailing list
gnucash-user at gnucash.org
To update your subscription preferences or to unsubscribe:
https://lists.gnucash.org/mailman/listinfo/gnucash-user
-----
Please remember to CC this list on all your replies.
You can do this by using Reply-To-List or Reply-All.