[GNC] Help with counters problem

[Carlin Partnerships]

Hi Jim

Thanks for the reply.

I installed Gnucash 5.0 from an installer. Build ID: 5.0+(2023-03-25)
I use MySQL 8.0 as the backend DB
I'll have a go at reproducing on a file based set of accounts, but have 
not done this before so I may not be successful.

Cheers
Dave


On 23/07/2023 19:57, Jim DeLaHunt wrote:
> Dave:
>
> On 2023-07-23 10:33, Dave Carlin via gnucash-user wrote:
>> …I have recently moved my Gnucash installation from an old Windows 7 
>> pc to my new shiny windows 11.
>> … I wanted to continue with the various counters that I had been 
>> using, e.g. bill, invoice, employee, customer counts etc. So I had to 
>> manually enter the various counts into File >> Properties >> 
>> Counters.  All fine so far.
>> Now, every time I create a new Bill, Invoice, Customer etc the count 
>> resets back to zero and the next item I'm creating starts at 1.
>> …I'm running on Windows 11, MySQL 8.0
>
> What version of GnuCash are you using on the shiny new Windows 11?
>
> How did you install GnuCash? Did you run an installer, or did you copy 
> the GnuCash application files from the old computer to the new?
>
> And what option are you using to store your data file? XML, compressed 
> XML, SQL backend?
>
> Can you reproduce this problem on a new, largely empty GnuCash file? 
> If so, then that file will be helpful for others who want to diagnose 
> the problem.
>
> I hope this helps to get you useful assistance.
>
> Best regards,
>     —Jim DeLaHunt
>
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