[GNC] invoice not showing sales in income account

[Thelma Sabim]

Hi, sorry for the incomplete context.
I am trying to issue an invoice using GnuCash 4.4 Build 2020-12-28 in
Debian.
I go to Business, select Customer > New Invoice, type the client name in
Customer, their PO in Billing ID, select Terms, then click OK.
When the invoice window opens, I type my service in Description, then I
click on Income Account where I expect to see Income:Sales (as in previous
invoices), but the software gives me only one option "Income: interest
Income" and this is wrong.
The arrow down button does not bring any other income account.
Also, I think I had more options for the Action field; now it shws only one
entry "Hours" and I have the impression that previously I could select
"words"... but I do not recall how I (or the software) did that.
I need some help in order to get the correct account <Sales> in the Income
Account field.

Not sure if the group accepts a screenshot, but I can send one if
necessary.
Thank you.
Thelma


On Fri, May 19, 2023 at 11:32 AM Murugan Muruganandam <
m.muruganandam at hotmail.com> wrote:

> hi Thelma
>
> can you please elaborate the issue step by step. where you are not able to
> see the income account
>
>
>
> Saludos Cordiales
>
>
> Murugan
> ------------------------------
> *From:* gnucash-user <gnucash-user-bounces+m.muruganandam=
> hotmail.com at gnucash.org> on behalf of Thelma Sabim <tlsabim at gmail.com>
> *Sent:* Thursday, May 18, 2023 7:50 PM
> *To:* gnucash-user at gnucash.org <gnucash-user at gnucash.org>
> *Subject:* [GNC] invoice not showing sales in income account
>
> Hi,
> I had set up my invoice to show "Income:sales" under Income Account. Today
> I tried to issue another invoice and the field only shows "Income:interest"
> and it seems to freeze when I click on the arrow down. Also, the field
> Action only shows 'hours'. Before I had the option for 'word'.
> I still can see my four invoices issued and correctly posted to Accounts
> Receivable and if I jump to invoices, they show Income:sales for Income
> account.
> What should I do? Recreate a new template for invoice? What options are
> available in this scenario?
> Thank you.
>
> --
> *Thelma L Sabim*
> Tradutora Juramentada JUCEPAR
> Certified Translator Eng < > Por
> ABRATES, ATA
> +55 (41) 3276 5659 Cel: (41) 9 9676 7297 (BR)
> +1 (512) 837 5708 (US)
> _______________________________________________
> gnucash-user mailing list
> gnucash-user at gnucash.org
> To update your subscription preferences or to unsubscribe:
> https://lists.gnucash.org/mailman/listinfo/gnucash-user
> -----
> Please remember to CC this list on all your replies.
> You can do this by using Reply-To-List or Reply-All.
>


-- 
*Thelma L Sabim*
Tradutora Juramentada JUCEPAR
Certified Translator Eng < > Por
ABRATES, ATA
+55 (41) 3276 5659 Cel: (41) 9 9676 7297 (BR)
+1 (512) 837 5708 (US)