[GNC] invoice not showing sales in income account

[Murugan Muruganandam]

hi Thelma

i tried recreating your use case both in windows and linux, but both of them are working as expected.
you can send screen shots as attachment to the group




Saludos Cordiales


Murugan

________________________________
From: Thelma Sabim <tlsabim at gmail.com>
Sent: Friday, May 19, 2023 1:13 PM
To: Murugan Muruganandam <m.muruganandam at hotmail.com>
Cc: gnucash-user at gnucash.org <gnucash-user at gnucash.org>
Subject: Re: [GNC] invoice not showing sales in income account

Hi, sorry for the incomplete context.
I am trying to issue an invoice using GnuCash 4.4 Build 2020-12-28 in Debian.
I go to Business, select Customer > New Invoice, type the client name in Customer, their PO in Billing ID, select Terms, then click OK.
When the invoice window opens, I type my service in Description, then I click on Income Account where I expect to see Income:Sales (as in previous invoices), but the software gives me only one option "Income: interest Income" and this is wrong.
The arrow down button does not bring any other income account.
Also, I think I had more options for the Action field; now it shws only one entry "Hours" and I have the impression that previously I could select "words"... but I do not recall how I (or the software) did that.
I need some help in order to get the correct account <Sales> in the Income Account field.

Not sure if the group accepts a screenshot, but I can send one if necessary.
Thank you.
Thelma


On Fri, May 19, 2023 at 11:32 AM Murugan Muruganandam <m.muruganandam at hotmail.com<mailto:m.muruganandam at hotmail.com>> wrote:
hi Thelma

can you please elaborate the issue step by step. where you are not able to see the income account




Saludos Cordiales


Murugan

________________________________
From: gnucash-user <gnucash-user-bounces+m.muruganandam=hotmail.com at gnucash.org<mailto:hotmail.com at gnucash.org>> on behalf of Thelma Sabim <tlsabim at gmail.com<mailto:tlsabim at gmail.com>>
Sent: Thursday, May 18, 2023 7:50 PM
To: gnucash-user at gnucash.org<mailto:gnucash-user at gnucash.org> <gnucash-user at gnucash.org<mailto:gnucash-user at gnucash.org>>
Subject: [GNC] invoice not showing sales in income account

Hi,
I had set up my invoice to show "Income:sales" under Income Account. Today
I tried to issue another invoice and the field only shows "Income:interest"
and it seems to freeze when I click on the arrow down. Also, the field
Action only shows 'hours'. Before I had the option for 'word'.
I still can see my four invoices issued and correctly posted to Accounts
Receivable and if I jump to invoices, they show Income:sales for Income
account.
What should I do? Recreate a new template for invoice? What options are
available in this scenario?
Thank you.

--
*Thelma L Sabim*
Tradutora Juramentada JUCEPAR
Certified Translator Eng < > Por
ABRATES, ATA
+55 (41) 3276 5659 Cel: (41) 9 9676 7297 (BR)
+1 (512) 837 5708 (US)
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--
Thelma L Sabim
Tradutora Juramentada JUCEPAR
Certified Translator Eng < > Por
ABRATES, ATA
+55 (41) 3276 5659 Cel: (41) 9 9676 7297 (BR)
+1 (512) 837 5708 (US)