[GNC] Credit Notes - Customer Report

[Vance Turnewitsch]

Hello,
I use GnuCash to record the entries for a non-profit entity. At times, we will issue invoices which later are not paid because we issue some credit to the customer. I would like to record in the customer report that:

- An invoice was issued
- The invoice remained unpaid
- We issued credit to the customer that balanced out the original invoice

I think that the "credit note" feature is appropriate for this, but I am stuck on how to "pay" the credit note. When I create the credit note and post it, it shows up in the customer report and balances the debits and credits. The issue is that this credit note continues to appear in the Process Payment window for that AR. I tried following the answer [here](https://money.stackexchange.com/questions/120623/how-do-i-write-off-an-invoice-in-gnucash), but that results in another entry in the Credits column along with an entry in my assets.

Where am I going wrong?

Thanks,
Vance Turnewitsch

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