[GNC] On the loading screen, it gets stuck on "Unable to load Finance::Quote."

[John Ralls]

Murugan, you’re chasing the wrong thing. GnuCash wasn’t able to load F::Q and reported that. Whatever’s hanging up is after that in the startup sequence.

James, are you sure it’s hanging and not just taking a long time to load? Does it show 0 CPU usage in Task Manager? If so, look at the trace file (see https://wiki.gnucash.org/wiki/Tracefile) to see if there are any errors. If not, try running GnuCash from a command prompt with the —debug option, e.g.
   "C:\Program Files (x86)\gnucash\bin\gnucash" —debug
After killing it look at the end of the trace file for that run to see what it was trying to do.

Does it load your previous backup?

Regards,
John Ralls


> On Dec 5, 2024, at 10:45, Murugan Mariappan <m.muruganandam at hotmail.com> wrote:
> 
> 
> Please download strawberry perl  https://strawberryperl.com/ and install in default folders
> 
> From your start program under GnuCash folder you click on "Install ONline Price Retrieval from GnuCash"  it will run on a command prompt and once you see success message launch GNUcash
> 
> 
> 
> 
> Saludos Cordiales
> 
> 
> Murugan
> 
> ________________________________
> From: James Lagan <jameslagan at gmail.com>
> Sent: 05 December 2024 15:40
> To: Murugan Mariappan <m.muruganandam at hotmail.com>
> Subject: Re: [GNC] On the loading screen, it gets stuck on "Unable to load Finance::Quote."
> 
> I don't have any folder called Strawberry on my C:\ Drive
> 
> On Thu, 5 Dec 2024 at 18:38, Murugan Mariappan <m.muruganandam at hotmail.com<mailto:m.muruganandam at hotmail.com>> wrote:
> C:\Strawberry\perl\site\lib\Finance
> 
> 
> 
> 
> 
> Saludos Cordiales
> 
> 
> Murugan
> 
> ________________________________
> From: James Lagan <jameslagan at gmail.com<mailto:jameslagan at gmail.com>>
> Sent: 05 December 2024 15:32
> To: Murugan Mariappan <m.muruganandam at hotmail.com<mailto:m.muruganandam at hotmail.com>>
> Subject: Re: [GNC] On the loading screen, it gets stuck on "Unable to load Finance::Quote."
> 
> Thank you for replying.
> 
> Where is this folder located on Windows?
> 
> Can't seem to find it easily.
> 
> Many thanks,
> 
> James
> 
> On Thu, 5 Dec 2024 at 18:22, Murugan Mariappan <m.muruganandam at hotmail.com<mailto:m.muruganandam at hotmail.com>> wrote:
> Can you remove the finance folder from the quote install and try installing again
> 
> 
> 
> 
> 
> Saludos Cordiales
> 
> 
> Murugan
> 
> ________________________________
> From: gnucash-user <gnucash-user-bounces+m.muruganandam=hotmail.com at gnucash.org<mailto:hotmail.com at gnucash.org>> on behalf of James Lagan <jameslagan at gmail.com<mailto:jameslagan at gmail.com>>
> Sent: 05 December 2024 14:47
> To: gnucash-user at gnucash.org<mailto:gnucash-user at gnucash.org> <gnucash-user at gnucash.org<mailto:gnucash-user at gnucash.org>>
> Subject: [GNC] On the loading screen, it gets stuck on "Unable to load Finance::Quote."
> 
> Dear GNUCash mailing list,
> 
> I've been using GNUCash on Windows for years without any problems.
> 
> I recently upgraded to the current version 5.9 and it has been fine.
> 
> However, for no clear reason I can identify, it now doesn't load
> 
> On the loading screen, it gets stuck on "Unable to load Finance::Quote."
> 
> Any ideas about what might be wrong?
> 
> Many thanks,
> 
> James
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