[GNC] Help!

[Ken Pyzik]

Copying the list.

------ Original Message ------
>From "Ken Pyzik" <pyz01 at outlook.com>
To "Nancy Moore" <nmoor02 at gmail.com>
Date 12/22/2025 10:21:03 PM
Subject Re: [GNC] Help!

>Nancy -- this has been a documented issue for some windows users.  It has to do with the left over folder contained in the program files(x86) folder.  After you uninstall GNUcash - I believe all you need to do it remove the Gnucash folder that is located in the program files(x86) folder.  By removing the folder and then re-installing the program, it will work seamlessly.
>
>Double check previous messages about this in the list to make sure I am correct -- but I am pretty sure this is the solution.  I have Windows 11 and have never run into this issue -- but others on Windows have.
>
>Ken
>
>
>------ Original Message ------
>From "Nancy Moore" <nmoor02 at gmail.com>
>To gnucash-user at gnucash.org
>Date 12/22/2025 7:11:54 PM
>Subject [GNC] Help!
>
>>  Today I received an email announcing a new version of gnucash (5.14) to
>>download, which I did and installed.
>>
>>  When I tried to run it I got 2 error messages:
>>First: "The procedure entry point clock_gettime32 could not be located in
>>the dynamic link library C:\Program Files (x86)\gnucash\bin\libstdc++-6.dll"
>>Second:  "The code execution cannot proceed because libicuin76.dll was not
>>found.  Reinstalling the program may fix this Problem"
>>
>>I reinstalled the downloaded file, but got the same error messages.
>>
>>I then reinstalled version 5.13, for which I still had the downloaded file
>>(and which had worked fine until I installed 5.13), and again got (only)
>>the Second message described above.
>>
>>How do I regain access to the gnucash program to update my file??
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