[GNC] Help!

[Nancy Moore]

Several times since getting your reply I have tried deleting gnucash in
Program Files (x86).  When I install 5.14, it installs without any error
messages but when I try to run it, I get the error message   "The code
execution cannot proceed because libicuin76.dll was not found.
Reinstalling the program may fix this Problem".  But when I reinstall it, I
get the same error message.

How do I gain access to my data files??

Please help!!

On Tue, Dec 23, 2025 at 12:22 AM Ken Pyzik <pyz01 at outlook.com> wrote:

>
> Copying the list.
>
> ------ Original Message ------
> From "Ken Pyzik" <pyz01 at outlook.com>
> To "Nancy Moore" <nmoor02 at gmail.com>
> Date 12/22/2025 10:21:03 PM
> Subject Re: [GNC] Help!
>
> >Nancy -- this has been a documented issue for some windows users.  It has
> to do with the left over folder contained in the program files(x86)
> folder.  After you uninstall GNUcash - I believe all you need to do it
> remove the Gnucash folder that is located in the program files(x86)
> folder.  By removing the folder and then re-installing the program, it will
> work seamlessly.
> >
> >Double check previous messages about this in the list to make sure I am
> correct -- but I am pretty sure this is the solution.  I have Windows 11
> and have never run into this issue -- but others on Windows have.
> >
> >Ken
> >
> >
> >------ Original Message ------
> >From "Nancy Moore" <nmoor02 at gmail.com>
> >To gnucash-user at gnucash.org
> >Date 12/22/2025 7:11:54 PM
> >Subject [GNC] Help!
> >
> >>  Today I received an email announcing a new version of gnucash (5.14) to
> >>download, which I did and installed.
> >>
> >>  When I tried to run it I got 2 error messages:
> >>First: "The procedure entry point clock_gettime32 could not be located in
> >>the dynamic link library C:\Program Files
> (x86)\gnucash\bin\libstdc++-6.dll"
> >>Second:  "The code execution cannot proceed because libicuin76.dll was
> not
> >>found.  Reinstalling the program may fix this Problem"
> >>
> >>I reinstalled the downloaded file, but got the same error messages.
> >>
> >>I then reinstalled version 5.13, for which I still had the downloaded
> file
> >>(and which had worked fine until I installed 5.13), and again got (only)
> >>the Second message described above.
> >>
> >>How do I regain access to the gnucash program to update my file??
> >>_______________________________________________
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> >>gnucash-user at gnucash.org
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