[GNC] Help!

[Ken Pyzik]

Nancy -- just so you know, your data files are safe.  They are in a 
different location that the program files (x86) folder.  If you continue 
to have issues, my recommendation would be re-install version 5.13 and 
start from the beginning again.  Obviously, version 5.13 was working - 
so logically, if you re-install the last working version (5.13) it 
should work again.  Now, if you go to re-install it and you still have a 
problem, then you definitely have a mismatch of some kind with the 
underlying .dll files.

So do this -- try re-installing version 5.13 and get back to a working 
state.  Make sure to remove the gnucash folder that is inside the 
program files (x86) folder.  Make sure to either rename it or remove the 
folder completely.

If you get version 5.13 to work - you are back to where you started 
before you tried to upgrade.  You can stay in this state for as long as 
you want - -you do not need to go to 5.14 and you will be fine.  If you 
still want to go to 5.14  -- then I would de-install version 5.13, and 
then again go and make sure you remove that gnucash folder in the 
program files (x86) folder.  This should work - but if it still does not 
work, you will always know that you can go back to the 5.13 version that 
was working for you.

Make sure to report this situation - whichever way you go -- to the 
users group so that other can chime in if they have had the same issue 
and now may have a workaround to get it to work.

Just so you know -- FYI -- this is something related to specific 
instances of Windows 11 - because I have the latest version of Window 11 
and have never had this issue at all.

Ken

------ Original Message ------
>From "Nancy Moore" <nmoor02 at gmail.com>
To "Ken Pyzik" <pyz01 at outlook.com>
Cc "gnucash-user at lists.gnucash.org" <gnucash-user at lists.gnucash.org>
Date 12/24/2025 3:45:18 PM
Subject Re: Re[2]: [GNC] Help!

>Several times since getting your reply I have tried deleting gnucash in 
>  Program Files (x86).  When I install 5.14, it installs without any 
>error messages but when I try to run it, I get the error message   "The 
>code execution cannot proceed because libicuin76.dll was not found.  
>Reinstalling the program may fix this Problem".  But when I reinstall 
>it, I get the same error message.
>
>How do I gain access to my data files??
>
>Please help!!
>
>On Tue, Dec 23, 2025 at 12:22 AM Ken Pyzik <pyz01 at outlook.com> wrote:
>>
>>Copying the list.
>>
>>------ Original Message ------
>>From "Ken Pyzik" <pyz01 at outlook.com>
>>To "Nancy Moore" <nmoor02 at gmail.com>
>>Date 12/22/2025 10:21:03 PM
>>Subject Re: [GNC] Help!
>>
>> >Nancy -- this has been a documented issue for some windows users.  It 
>>has to do with the left over folder contained in the program 
>>files(x86) folder.  After you uninstall GNUcash - I believe all you 
>>need to do it remove the Gnucash folder that is located in the program 
>>files(x86) folder.  By removing the folder and then re-installing the 
>>program, it will work seamlessly.
>> >
>> >Double check previous messages about this in the list to make sure I 
>>am correct -- but I am pretty sure this is the solution.  I have 
>>Windows 11 and have never run into this issue -- but others on Windows 
>>have.
>> >
>> >Ken
>> >
>> >
>> >------ Original Message ------
>> >From "Nancy Moore" <nmoor02 at gmail.com>
>> >To gnucash-user at gnucash.org
>> >Date 12/22/2025 7:11:54 PM
>> >Subject [GNC] Help!
>> >
>> >>  Today I received an email announcing a new version of gnucash 
>>(5.14) to
>> >>download, which I did and installed.
>> >>
>> >>  When I tried to run it I got 2 error messages:
>> >>First: "The procedure entry point clock_gettime32 could not be 
>>located in
>> >>the dynamic link library C:\Program Files 
>>(x86)\gnucash\bin\libstdc++-6.dll"
>> >>Second:  "The code execution cannot proceed because libicuin76.dll 
>>was not
>> >>found.  Reinstalling the program may fix this Problem"
>> >>
>> >>I reinstalled the downloaded file, but got the same error messages.
>> >>
>> >>I then reinstalled version 5.13, for which I still had the 
>>downloaded file
>> >>(and which had worked fine until I installed 5.13), and again got 
>>(only)
>> >>the Second message described above.
>> >>
>> >>How do I regain access to the gnucash program to update my file??
>> >>_______________________________________________
>> >>gnucash-user mailing list
>> >>gnucash-user at gnucash.org
>> >>To update your subscription preferences or to unsubscribe:
>> >>https://lists.gnucash.org/mailman/listinfo/gnucash-user
>> >>-----
>> >>Please remember to CC this list on all your replies.
>> >>You can do this by using Reply-To-List or Reply-All.