[GNC] Help!

[Nancy Moore]

 I tried reinstalling 5.13 (which had been working before I downloaded and
installed 5.14).

Just like when I've installed 5.14 recently, when I install 5.3, it
installs without any error messages but when I try to run it, I get the
error message   "The code execution cannot proceed because libicuin76.dll
was not found.  Reinstalling the program may fix this Problem".  But when I
reinstall it, I get the same error message.

Help!!


On Wed, Dec 24, 2025 at 7:58 PM Ken Pyzik <pyz01 at outlook.com> wrote:

> Nancy -- just so you know, your data files are safe.  They are in a
> different location that the program files (x86) folder.  If you continue to
> have issues, my recommendation would be re-install version 5.13 and start
> from the beginning again.  Obviously, version 5.13 was working - so
> logically, if you re-install the last working version (5.13) it should work
> again.  Now, if you go to re-install it and you still have a problem, then
> you definitely have a mismatch of some kind with the underlying .dll
> files.
>
> So do this -- try re-installing version 5.13 and get back to a working
> state.  Make sure to remove the gnucash folder that is inside the program
> files (x86) folder.  Make sure to either rename it or remove the folder
> completely.
>
> If you get version 5.13 to work - you are back to where you started before
> you tried to upgrade.  You can stay in this state for as long as you want -
> -you do not need to go to 5.14 and you will be fine.  If you still want to
> go to 5.14  -- then I would de-install version 5.13, and then again go and
> make sure you remove that gnucash folder in the program files (x86)
> folder.  This should work - but if it still does not work, you will always
> know that you can go back to the 5.13 version that was working for you.
>
> Make sure to report this situation - whichever way you go -- to the users
> group so that other can chime in if they have had the same issue and now
> may have a workaround to get it to work.
>
> Just so you know -- FYI -- this is something related to specific instances
> of Windows 11 - because I have the latest version of Window 11 and have
> never had this issue at all.
>
> Ken
>
> ------ Original Message ------
> From "Nancy Moore" <nmoor02 at gmail.com>
> To "Ken Pyzik" <pyz01 at outlook.com>
> Cc "gnucash-user at lists.gnucash.org" <gnucash-user at lists.gnucash.org>
> Date 12/24/2025 3:45:18 PM
> Subject Re: Re[2]: [GNC] Help!
>
> Several times since getting your reply I have tried deleting gnucash in
> Program Files (x86).  When I install 5.14, it installs without any error
> messages but when I try to run it, I get the error message   "The code
> execution cannot proceed because libicuin76.dll was not found.
> Reinstalling the program may fix this Problem".  But when I reinstall it, I
> get the same error message.
>
> How do I gain access to my data files??
>
> Please help!!
>
> On Tue, Dec 23, 2025 at 12:22 AM Ken Pyzik <pyz01 at outlook.com> wrote:
>
>>
>> Copying the list.
>>
>> ------ Original Message ------
>> From "Ken Pyzik" <pyz01 at outlook.com>
>> To "Nancy Moore" <nmoor02 at gmail.com>
>> Date 12/22/2025 10:21:03 PM
>> Subject Re: [GNC] Help!
>>
>> >Nancy -- this has been a documented issue for some windows users.  It
>> has to do with the left over folder contained in the program files(x86)
>> folder.  After you uninstall GNUcash - I believe all you need to do it
>> remove the Gnucash folder that is located in the program files(x86)
>> folder.  By removing the folder and then re-installing the program, it will
>> work seamlessly.
>> >
>> >Double check previous messages about this in the list to make sure I am
>> correct -- but I am pretty sure this is the solution.  I have Windows 11
>> and have never run into this issue -- but others on Windows have.
>> >
>> >Ken
>> >
>> >
>> >------ Original Message ------
>> >From "Nancy Moore" <nmoor02 at gmail.com>
>> >To gnucash-user at gnucash.org
>> >Date 12/22/2025 7:11:54 PM
>> >Subject [GNC] Help!
>> >
>> >>  Today I received an email announcing a new version of gnucash (5.14)
>> to
>> >>download, which I did and installed.
>> >>
>> >>  When I tried to run it I got 2 error messages:
>> >>First: "The procedure entry point clock_gettime32 could not be located
>> in
>> >>the dynamic link library C:\Program Files
>> (x86)\gnucash\bin\libstdc++-6.dll"
>> >>Second:  "The code execution cannot proceed because libicuin76.dll was
>> not
>> >>found.  Reinstalling the program may fix this Problem"
>> >>
>> >>I reinstalled the downloaded file, but got the same error messages.
>> >>
>> >>I then reinstalled version 5.13, for which I still had the downloaded
>> file
>> >>(and which had worked fine until I installed 5.13), and again got (only)
>> >>the Second message described above.
>> >>
>> >>How do I regain access to the gnucash program to update my file??
>> >>_______________________________________________
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>