[GNC] Help!

[Sherlock]

Nancy,

Restore the missing dll from your anti-virus quarantine area.

Regards,

Sherlock


On 12/24/25 6:28 PM, Nancy Moore wrote:
>   I tried reinstalling 5.13 (which had been working before I downloaded and
> installed 5.14).
> 
> Just like when I've installed 5.14 recently, when I install 5.3, it
> installs without any error messages but when I try to run it, I get the
> error message   "The code execution cannot proceed because libicuin76.dll
> was not found.  Reinstalling the program may fix this Problem".  But when I
> reinstall it, I get the same error message.
> 
> Help!!
> 
> 
> On Wed, Dec 24, 2025 at 7:58 PM Ken Pyzik <pyz01 at outlook.com> wrote:
> 
>> Nancy -- just so you know, your data files are safe.  They are in a
>> different location that the program files (x86) folder.  If you continue to
>> have issues, my recommendation would be re-install version 5.13 and start
>> from the beginning again.  Obviously, version 5.13 was working - so
>> logically, if you re-install the last working version (5.13) it should work
>> again.  Now, if you go to re-install it and you still have a problem, then
>> you definitely have a mismatch of some kind with the underlying .dll
>> files.
>>
>> So do this -- try re-installing version 5.13 and get back to a working
>> state.  Make sure to remove the gnucash folder that is inside the program
>> files (x86) folder.  Make sure to either rename it or remove the folder
>> completely.
>>
>> If you get version 5.13 to work - you are back to where you started before
>> you tried to upgrade.  You can stay in this state for as long as you want -
>> -you do not need to go to 5.14 and you will be fine.  If you still want to
>> go to 5.14  -- then I would de-install version 5.13, and then again go and
>> make sure you remove that gnucash folder in the program files (x86)
>> folder.  This should work - but if it still does not work, you will always
>> know that you can go back to the 5.13 version that was working for you.
>>
>> Make sure to report this situation - whichever way you go -- to the users
>> group so that other can chime in if they have had the same issue and now
>> may have a workaround to get it to work.
>>
>> Just so you know -- FYI -- this is something related to specific instances
>> of Windows 11 - because I have the latest version of Window 11 and have
>> never had this issue at all.
>>
>> Ken
>>
>> ------ Original Message ------
>>  From "Nancy Moore" <nmoor02 at gmail.com>
>> To "Ken Pyzik" <pyz01 at outlook.com>
>> Cc "gnucash-user at lists.gnucash.org" <gnucash-user at lists.gnucash.org>
>> Date 12/24/2025 3:45:18 PM
>> Subject Re: Re[2]: [GNC] Help!
>>
>> Several times since getting your reply I have tried deleting gnucash in
>> Program Files (x86).  When I install 5.14, it installs without any error
>> messages but when I try to run it, I get the error message   "The code
>> execution cannot proceed because libicuin76.dll was not found.
>> Reinstalling the program may fix this Problem".  But when I reinstall it, I
>> get the same error message.
>>
>> How do I gain access to my data files??
>>
>> Please help!!
>>
>> On Tue, Dec 23, 2025 at 12:22 AM Ken Pyzik <pyz01 at outlook.com> wrote:
>>
>>>
>>> Copying the list.
>>>
>>> ------ Original Message ------
>>>  From "Ken Pyzik" <pyz01 at outlook.com>
>>> To "Nancy Moore" <nmoor02 at gmail.com>
>>> Date 12/22/2025 10:21:03 PM
>>> Subject Re: [GNC] Help!
>>>
>>>> Nancy -- this has been a documented issue for some windows users.  It
>>> has to do with the left over folder contained in the program files(x86)
>>> folder.  After you uninstall GNUcash - I believe all you need to do it
>>> remove the Gnucash folder that is located in the program files(x86)
>>> folder.  By removing the folder and then re-installing the program, it will
>>> work seamlessly.
>>>>
>>>> Double check previous messages about this in the list to make sure I am
>>> correct -- but I am pretty sure this is the solution.  I have Windows 11
>>> and have never run into this issue -- but others on Windows have.
>>>>
>>>> Ken
>>>>
>>>>
>>>> ------ Original Message ------
>>> >From "Nancy Moore" <nmoor02 at gmail.com>
>>>> To gnucash-user at gnucash.org
>>>> Date 12/22/2025 7:11:54 PM
>>>> Subject [GNC] Help!
>>>>
>>>>>   Today I received an email announcing a new version of gnucash (5.14)
>>> to
>>>>> download, which I did and installed.
>>>>>
>>>>>   When I tried to run it I got 2 error messages:
>>>>> First: "The procedure entry point clock_gettime32 could not be located
>>> in
>>>>> the dynamic link library C:\Program Files
>>> (x86)\gnucash\bin\libstdc++-6.dll"
>>>>> Second:  "The code execution cannot proceed because libicuin76.dll was
>>> not
>>>>> found.  Reinstalling the program may fix this Problem"
>>>>>
>>>>> I reinstalled the downloaded file, but got the same error messages.
>>>>>
>>>>> I then reinstalled version 5.13, for which I still had the downloaded
>>> file
>>>>> (and which had worked fine until I installed 5.13), and again got (only)
>>>>> the Second message described above.
>>>>>
>>>>> How do I regain access to the gnucash program to update my file??
>>>>> _______________________________________________