[GNC] Fw: Re: Version 5.14 unable to open

[Nancy Moore]

   I also tried renamed the gnucash folder in  C:\Program Files (x86), and
still got the same error when trying to reinstall

On Tue, Dec 23, 2025 at 11:01 AM Nancy Moore <nmoor02 at gmail.com> wrote:

>        I copied and renamed the backup files, then uninstalled gnucash
> from the using uninstall app in Windows 11.Then I deleted the gnucash
> folder in Program Files (x86).
>
>   In trying to reinstall gnucash, I got the following error:
>
> C:\Program Files (x86)\gnucash\bin\libiuin76.dll
>
> An error occurred while trying to rename file in the destination directory:
>        MoveFile failed; code 5
>        Access is denied
>
> Click Retry to try again, Ignore to skip this file (not recommended), or
> Abort to cancel installation.
>
> I clicked both Retry and Abort, and then tried to reinstall gnucash, but
> kept getting the same error.
>
> Help!
>
>
>
>
> On Tue, Dec 23, 2025 at 12:24 AM Ken Pyzik <pyz01 at outlook.com> wrote:
>
>> Nancy -- see here it is again today.  The messages in his pics are the
>> same message you are getting.
>>
>>
>> ------ Forwarded Message ------
>> From "David H" <hellvee at gmail.com>
>> To "GH & A Moore" <ghamoore at gmail.com>
>> Cc "gnucash-user at gnucash.org" <gnucash-user at gnucash.org>
>> Date 12/22/2025 10:21:30 PM
>> Subject Re: [GNC] Version 5.14 unable to open
>>
>> Hi Graeme,
>>
>> I believe this is a known issue and the solution is to uninstall GnuCash
>> manually, delete the install folder (C:\Program Files (x86)\gnucash) and
>> then re-install GnuCash.
>>
>> Cheers David H.
>>
>>
>>
>> On Tue, 23 Dec 2025 at 15:56, GH & A Moore <ghamoore at gmail.com> wrote:
>>
>> >  Hi all
>> >
>> >  I have updated to ver 5.14 and it appeared to be all smooth sailing as
>> has
>> >  previous updates except this issue
>> >
>> >
>> >    *
>> >  The created desktop shortcut does not work
>> >    *
>> >  I get his screen message [cid:6619e16a-e4a7-4cf1-8172-e966489cdc08]
>> >
>> >  And then this screen shot when I hit ok
>> >  [cid:56c4be23-a751-42e5-b665-0b4ce07eca9e]
>> >
>> >
>> >    *
>> >  I have  downloaded and reinstalled the program twice with the same
>> issue
>> >    *
>> >  Before I did so the second time I deleted the created desktop shortcut
>> in
>> >  case that was an issue...made no difference
>> >    *
>> >  I have then tried going to each of these application files in the
>> program
>> >  file and created a shortcut on each of these and or simply open
>> >    *
>> >  [cid:697a1c65-226b-43f0-a149-e1fbb40c7355]
>> >    *
>> >  Nothing works and I don't know what to do
>> >    *
>> >  I have used gnucash for many years and updated each time very easily
>> >    *
>> >  Now I don't know what to as its an important part of my financial
>> record
>> >  keeping
>> >
>> >  Can anyone help please? (I am in Australia)
>> >
>> >  Regards
>> >
>> >  Graeme Moore
>> >
>> >
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>