[GNC] Fw: Re: Version 5.14 unable to open

[Ken Pyzik]

Nancy -- see here it is again today.  The messages in his pics are the 
same message you are getting.


------ Forwarded Message ------
>From "David H" <hellvee at gmail.com>
To "GH & A Moore" <ghamoore at gmail.com>
Cc "gnucash-user at gnucash.org" <gnucash-user at gnucash.org>
Date 12/22/2025 10:21:30 PM
Subject Re: [GNC] Version 5.14 unable to open

Hi Graeme,

I believe this is a known issue and the solution is to uninstall GnuCash
manually, delete the install folder (C:\Program Files (x86)\gnucash) and
then re-install GnuCash.

Cheers David H.



On Tue, 23 Dec 2025 at 15:56, GH & A Moore <ghamoore at gmail.com> wrote:

>  Hi all
>
>  I have updated to ver 5.14 and it appeared to be all smooth sailing as has
>  previous updates except this issue
>
>
>    *
>  The created desktop shortcut does not work
>    *
>  I get his screen message [cid:6619e16a-e4a7-4cf1-8172-e966489cdc08]
>
>  And then this screen shot when I hit ok
>  [cid:56c4be23-a751-42e5-b665-0b4ce07eca9e]
>
>
>    *
>  I have  downloaded and reinstalled the program twice with the same issue
>    *
>  Before I did so the second time I deleted the created desktop shortcut in
>  case that was an issue...made no difference
>    *
>  I have then tried going to each of these application files in the program
>  file and created a shortcut on each of these and or simply open
>    *
>  [cid:697a1c65-226b-43f0-a149-e1fbb40c7355]
>    *
>  Nothing works and I don't know what to do
>    *
>  I have used gnucash for many years and updated each time very easily
>    *
>  Now I don't know what to as its an important part of my financial record
>  keeping
>
>  Can anyone help please? (I am in Australia)
>
>  Regards
>
>  Graeme Moore
>
>
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