[GNC] Version 5.14 unable to open

[David H]

Hi Graeme,

I believe this is a known issue and the solution is to uninstall GnuCash
manually, delete the install folder (C:\Program Files (x86)\gnucash) and
then re-install GnuCash.

Cheers David H.



On Tue, 23 Dec 2025 at 15:56, GH & A Moore <ghamoore at gmail.com> wrote:

> Hi all
>
> I have updated to ver 5.14 and it appeared to be all smooth sailing as has
> previous updates except this issue
>
>
>   *
> The created desktop shortcut does not work
>   *
> I get his screen message [cid:6619e16a-e4a7-4cf1-8172-e966489cdc08]
>
> And then this screen shot when I hit ok
> [cid:56c4be23-a751-42e5-b665-0b4ce07eca9e]
>
>
>   *
> I have  downloaded and reinstalled the program twice with the same issue
>   *
> Before I did so the second time I deleted the created desktop shortcut in
> case that was an issue...made no difference
>   *
> I have then tried going to each of these application files in the program
> file and created a shortcut on each of these and or simply open
>   *
> [cid:697a1c65-226b-43f0-a149-e1fbb40c7355]
>   *
> Nothing works and I don't know what to do
>   *
> I have used gnucash for many years and updated each time very easily
>   *
> Now I don't know what to as its an important part of my financial record
> keeping
>
> Can anyone help please? (I am in Australia)
>
> Regards
>
> Graeme Moore
>
>
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