[GNC] Help!

Thu Dec 25 00:01:41 EST 2025

 ProgramFiles(x86)\gnucash\bin\libicuin76.dll does not exist.
 ProgramFiles(x86)\gnucash\bin\     goes from libicudt76.dll to
libicuut76,dll.   There is nothing named libicuin found anywhere on my
machine

I have been deleting the gnucash folder and all its contents from
ProgramFiles(x86) before trying any recent installations.

I no longer have any installation files for anything other than 5.13 and
5.14.

This is my personal desktop machine.  No anti-virus product installed--I
used to have Avast (free version) but it's nowhere to be found now, so I'm
installing it now.

No new hardware or software installed that I can remember except gnucash
5.14 and just now Avast.

How can I get a copy of libicuin76.dll ???

On Wed, Dec 24, 2025 at 9:12 PM Ken Pyzik <pyz01 at outlook.com> wrote:

> Nancy -- just now I did a search in windows 11 to see where the
> libicuin76.dll file resides.  It resides in the folder called BIN, which is
> in a the guncash folder in the ProgramFiles (x86) folder.
>
> This is the full path:  ProgramFiles(x86)\gnucash\bin\libicuin76.dll
>
> That is where the file is.  So for some reason - you either do not have
> the file in the correct place OR you are not being able to access that
> files once gnucash has installed it.
>
> So -- first -- make sure that file is there.  In your current setup --
> whether 5.13 or 5.14 -- make sure the file is actually there - that you can
> see it!  Second, if you can see it, do a right click and look at the
> properties and make sure it is not read only (the file itself)
>
> Finally if you can see it and it is not read only, then provided you do
> not have any kind of mismatch (i.e., the 5.13 version vs. the 5.14 version)
> you should be ok.
>
> Here is the bottom line. After you de-install, and BEFORE you re-install,
> make sure the the above path  ProgramFiles(x86)\gnucash\bin is also
> gone.  If it is not, then you are just beating a dead horse because this is
> the crux of the issue.
>
> Key -- deinstall the program completely -- like you never had it.  Make
> sure the gnucash folder in the Program Files (x86) folder (and all the
> subfolders under it - included BIN) are gone or named differently.  Now
> install the program just like a brand new program like you never had it
> before.
>
> If after this you are still receiving the error -- then yours is a very
> unique situation that will need the developers help.  Up until now --
> anyone who has had this issue has had it fixed by removing the gnucash
> folder (and all its contents) from Program Files (x86) folder and
> re-installing the program.
>
> Last bit of advice.  This "installation/de-installation bug" seemed to
> pop-up in version 5.13 installer/de-installer.  Worse case scenario - you
> can always try to go back to version 5.12 and see if that will load for
> you.  At some point, something has got to give.  5.12 worked on your
> machine and so did 5.13.  I first heard of this problem in 5.13.  If you
> keep removing the gnucash folder on installations that are not working --
> at some point you should be matching and the program should be working.  If
> you cannot get to a stable state -- please continue to post your messages
> and others can chime in to see if they can help as well.
>
> Best of luck -- I really do think it is not a bug in the program -because
> many Windows users are not having this issue.  I do believe it has to do
> with how the program is getting installed/de-installed on your computer.
>
> Ken
>
> PS -- if you continue to have problems - please give some specifics of
> your situation.  Is this a desktop or laptop? Is it your personal machine
> or a networked company machine?  Have you had any recent hardware or
> software changes that would affect how programs get installed on your
> computer?  Do you have an anti-virus product installed - and could it be
> interfering somehow?  (As an aside - I recently had a power blip that
> caused my version of Libre Office to be write-protected and I could only
> open files as read only.  Turns out the power spike cause Malwarebytes to
> black list Libre Office.  I tried everything to get it to work until
> finally I went into Malwarebytes and saw that it had protection on (meaning
> is distrusted the program) on Libre Office.  I took that protection off and
> viola! Libre Office was working fine again).  Could anti-virus be getting
> in the way here? Just some thoughts for you to think about.
>
>
>
>
> ------ Original Message ------
> From "Nancy Moore" <nmoor02 at gmail.com>
> To "Ken Pyzik" <pyz01 at outlook.com>
> Cc "gnucash-user at lists.gnucash.org" <gnucash-user at lists.gnucash.org>
> Date 12/24/2025 6:28:57 PM
> Subject Re: Re[4]: [GNC] Help!
>
>  I tried reinstalling 5.13 (which had been working before I downloaded and
> installed 5.14).
>
> Just like when I've installed 5.14 recently, when I install 5.3, it
> installs without any error messages but when I try to run it, I get the
> error message   "The code execution cannot proceed because libicuin76.dll
> was not found.  Reinstalling the program may fix this Problem".  But when I
> reinstall it, I get the same error message.
>
> Help!!
>
>
> On Wed, Dec 24, 2025 at 7:58 PM Ken Pyzik <pyz01 at outlook.com> wrote:
>
>> Nancy -- just so you know, your data files are safe.  They are in a
>> different location that the program files (x86) folder.  If you continue to
>> have issues, my recommendation would be re-install version 5.13 and start
>> from the beginning again.  Obviously, version 5.13 was working - so
>> logically, if you re-install the last working version (5.13) it should work
>> again.  Now, if you go to re-install it and you still have a problem, then
>> you definitely have a mismatch of some kind with the underlying .dll
>> files.
>>
>> So do this -- try re-installing version 5.13 and get back to a working
>> state.  Make sure to remove the gnucash folder that is inside the program
>> files (x86) folder.  Make sure to either rename it or remove the folder
>> completely.
>>
>> If you get version 5.13 to work - you are back to where you started
>> before you tried to upgrade.  You can stay in this state for as long as you
>> want - -you do not need to go to 5.14 and you will be fine.  If you still
>> want to go to 5.14  -- then I would de-install version 5.13, and then again
>> go and make sure you remove that gnucash folder in the program files (x86)
>> folder.  This should work - but if it still does not work, you will always
>> know that you can go back to the 5.13 version that was working for you.
>>
>> Make sure to report this situation - whichever way you go -- to the users
>> group so that other can chime in if they have had the same issue and now
>> may have a workaround to get it to work.
>>
>> Just so you know -- FYI -- this is something related to specific
>> instances of Windows 11 - because I have the latest version of Window 11
>> and have never had this issue at all.
>>
>> Ken
>>
>> ------ Original Message ------
>> From "Nancy Moore" <nmoor02 at gmail.com>
>> To "Ken Pyzik" <pyz01 at outlook.com>
>> Cc "gnucash-user at lists.gnucash.org" <gnucash-user at lists.gnucash.org>
>> Date 12/24/2025 3:45:18 PM
>> Subject Re: Re[2]: [GNC] Help!
>>
>> Several times since getting your reply I have tried deleting gnucash in
>> Program Files (x86).  When I install 5.14, it installs without any error
>> messages but when I try to run it, I get the error message   "The code
>> execution cannot proceed because libicuin76.dll was not found.
>> Reinstalling the program may fix this Problem".  But when I reinstall it, I
>> get the same error message.
>>
>> How do I gain access to my data files??
>>
>> Please help!!
>>
>> On Tue, Dec 23, 2025 at 12:22 AM Ken Pyzik <pyz01 at outlook.com> wrote:
>>
>>>
>>> Copying the list.
>>>
>>> ------ Original Message ------
>>> From "Ken Pyzik" <pyz01 at outlook.com>
>>> To "Nancy Moore" <nmoor02 at gmail.com>
>>> Date 12/22/2025 10:21:03 PM
>>> Subject Re: [GNC] Help!
>>>
>>> >Nancy -- this has been a documented issue for some windows users.  It
>>> has to do with the left over folder contained in the program files(x86)
>>> folder.  After you uninstall GNUcash - I believe all you need to do it
>>> remove the Gnucash folder that is located in the program files(x86)
>>> folder.  By removing the folder and then re-installing the program, it will
>>> work seamlessly.
>>> >
>>> >Double check previous messages about this in the list to make sure I am
>>> correct -- but I am pretty sure this is the solution.  I have Windows 11
>>> and have never run into this issue -- but others on Windows have.
>>> >
>>> >Ken
>>> >
>>> >
>>> >------ Original Message ------
>>> >From "Nancy Moore" <nmoor02 at gmail.com>
>>> >To gnucash-user at gnucash.org
>>> >Date 12/22/2025 7:11:54 PM
>>> >Subject [GNC] Help!
>>> >
>>> >>  Today I received an email announcing a new version of gnucash (5.14)
>>> to
>>> >>download, which I did and installed.
>>> >>
>>> >>  When I tried to run it I got 2 error messages:
>>> >>First: "The procedure entry point clock_gettime32 could not be located
>>> in
>>> >>the dynamic link library C:\Program Files
>>> (x86)\gnucash\bin\libstdc++-6.dll"
>>> >>Second:  "The code execution cannot proceed because libicuin76.dll was
>>> not
>>> >>found.  Reinstalling the program may fix this Problem"
>>> >>
>>> >>I reinstalled the downloaded file, but got the same error messages.
>>> >>
>>> >>I then reinstalled version 5.13, for which I still had the downloaded
>>> file
>>> >>(and which had worked fine until I installed 5.13), and again got
>>> (only)
>>> >>the Second message described above.
>>> >>
>>> >>How do I regain access to the gnucash program to update my file??
>>> >>_______________________________________________
>>> >>gnucash-user mailing list
>>> >>gnucash-user at gnucash.org
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>>> >>-----
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>>>
>>